Scott Jackson Email & Phone Number

Atlanta, Ga, Us

Metairie, Louisiana, Us

Network Administrator and Satellite Support Engineer supporting US Army AFRICOM, G6 at Vicenza, ItalyCisco Certified Network Associate (CCNA)Supporting SNAP terminals, Tampa Microwave, Voyager, and other tactical communications systems.

Duluth, Ga, Us

-Led strategic planning and delivery of all technology solutions to include network infrastructure, routing and switching, wireless technologies, network security, cellular and desk phone systems, servers, and other information systems-Managed vendor relationships, procurement, supply chain, and contract management related to IT, network, and telecommunications; tracked SLAs to ensure all delivery metrics were met-Enabled high-performing teams by hiring, growing, and developing team leaders and members; managed, mentored, and developed network engineering and operations teams-Project Management - directed activities related to new product development and internal technology initiatives; translated priorities and projects into solutions and products-Partnered with all business units of the company to deliver the right solution the right way at the right time; participated in planning, staffing, training, and management meetings representing the networking side of the operations teams; assisted sales teams with business development and led network product development-Served as the final escalation point for operational network issues and directed resource allocations and scheduling to expedite resolutions as well as implemented processes to minimize risk of repeat occurrences-Developed and managed a budget to maintain inventory, drive operational resiliency, and support customers-Drove improvements in service delivery processes to maintain consistency and quality of the Agility brand; continually improved workflows for the networking team in the Enterprise Resource Planning (ERP) system-Led Enterprise client sales support calls where an advanced level of network knowledge for both voice and data networks was necessary to explain to both technical and non-technical business leadership-Implemented company-wide network upgrade to a 100% Cisco Meraki network including Meraki switches, security appliances, wireless access points, and Mobile Device Management (MDM)

-Led business technology operations and company decisions as part of its leadership team-Provided Marketing and Technology solutions to improve business development, systems development, and business solutions for small businesses based on business use case and ROI-Designed and implemented technology solutions and systems integration such as LAN/WAN infrastructure topologies, internal cabling, computer and point of sale systems, business phone/pbx systems, security systems, security camera systems, battery backup and disaster recovery plans to improve business operations-Coordinated graphic design requirements and built and published websites, mobile apps, and social media marketing strategies to develop a competitive advantage for the company and its customers-Assisted small business owner customers in business planning to develop marketing budgets and analyzing growth performance focusing on business intelligence to ensure a strong business process-Implemented e-commerce website for a take-out/delivery restaurant which resulted in 25% increase in overall sales

Mclean, Va, Us

-Led a geographically diverse team responsible for all aspects of the Intelsat Enterprise Network and Telephony Systems comprised of 70+ locations worldwide and supporting over 1100 employees and thousands of network devices-Championed a flawless design and implementation of network, wireless, and telephony systems for a new, state of the art 20-story headquarters building in Tysons, VA while managing the decommissioning of network equipment in support of the Intelsat Corporate headquarters move from the company’s 40 year home in Washington, DC-Implemented 100% Cisco Meraki wireless network consisting of 120 access points over 6 floors of the new headquarters building-Relocated and upgraded four corporate data centers including Nexus 5K and 7K switches, 6500 and 7600 series CG routers-Reviewed/Approved Requests For Proposal and Statements of Work and managed contracts for technical implementations-Responsible for managerial aspects such as approving time cards, managing vacation time, coordinating resources, assigning leads to projects, supervising quantity and quality of work, driving solutions, and conducting performance evaluations

-Supervised the installation, operation, and maintenance of satellite communications systems-Analyzed, monitored, corrected, and maintained network characteristics analysis (traffic, connect time, transmission speeds, packet sizes and throughput)-Recommended procurement, removals, and modifications to network components-Designed and optimized network topologies and site configurations-Reviewed transmission plans for accuracy and made recommendations for most efficient use of frequencies and power-Documented and communicated network and systems event status using established systems and business practices-Supervised the operation and maintenance of satellite communications terminals-Provided expert guidance and mentoring to junior Satellite Analysts and team members on VSAT systems-Scheduled installation, conversions, and cutovers-Evaluated communication hardware and software, and resolve satellite and LAN/MAN/WAN and network related problems

Annapolis, Md, Us

-Supported M2C2 communications on the move vehicle for the Marines in Camp Dwyer, Afghanistan-Installed and maintained NIPR, SIPR, and CX-I on-the-move networks with a full suite of IT services-Coordinated with the Marines to optimize the use of M2C2 systems including Cisco Routers and Switches, VoIP, MPM-1000 modems, SATCOM systems, Fortress wireless bridges, Harris 117G data radios, and multiple encryption devices to include KG-175D TACLANE, SecNet54, SecNet11, and Talon cards

-Lead civilian network engineer in the conception, engineering, design, development, training, and implementation of a multiple VSAT iDirect network with iDirect Hub to support the Army Reserve’s Homeland Defense CBRNE mission-Designed Continuity of Operations (COOP) military secure and non-secure voice, video, and data networks that met the design requirements for the United States Army Reserves Headquarters G-6 and Consequence Management Unit-Conceptualized, researched, procured, assembled, and configured a complete Mobile Operations Center with technical documentation that provides Voice and Data services for the Joint Network Control Center with integrated VSAT, iDirect Modem, Wireless Access, IP PBX, SIP based Aastra IP Phones, Windows 2003 Servers, and RAID Network Attached Storage-Evaluated quotations and made purchase decisions to support operations of a two-star General Command-Independently represented the Theater Network Engineering section while coordinating engineering requirements between the Defense Information Systems Agency (DISA), U.S. Central Command (CENTCOM), and deployed units-Implemented IT solutions using Cisco routers, switches, and CallManagers, Sphere MGCP CO Hub, Unix based Asterisk IP PBX, Aastra and Cisco IP phones, Juniper Firewalls, Air Fortress secure wireless products, military and commercial satellite terminals to include GMF terminals such as the JNN, CPN, STT, TSC-85D/93D, TSC-156 (Phoenix), and a variety of VSAT terminals (FDMA and TDMA to include iDirect and Linkway modems), GSM Cellular systems and Sectera secure cellphones, Polycom Video teleconference suites, Microsoft Servers, Land Mobile Radios, ACU-2000, KG-175’s, KIV-19’s, KIV-7’s, SecNet54’s, and numerous software applications to include CiscoWorks, VMware, Solarwinds, and CA Spectrum-Developed, prepared, and submitted DIACAP documentation for Theater level Joint Service military high speed networks supporting complex information technology solutions

-Career culminated as First Sergeant of A Company, 324th Signal Battalion; 2010-2011 (Senior enlisted member of the unit responsible for approximately 120 soldiers of mostly IT related specialties)-Mobilized in support of Operation Enduring Freedom (OEF)/Operation Iraqi Freedom (OIF); 2003-2004-Theater Network Engineering NCOIC (Supervisor), 335th Theater Signal Command (Forward), Camp Doha, Kuwait-Coordinated satellite transmission plans, satellite access requests, gateway access requests, telecom requests for service, movement orders, and operations of satellite communications systems in support of OEF/OIF-Awarded the Bronze Star for accomplishments to include hasty re-engineering of satellite networks and coordinating the relocation of tactical satellite terminals under direct hostile fire while ensuring services were maintained for Commanders-Engineered network infrastructures with RIP, OSPF, and EIGRP consisting of routers, switches and firewalls-Produced detailed network diagrams and DIACAP for submission to USCENTCOM using Microsoft Visio -Maintained X, C, Ku and Ka band satellite terminals and supervised multiple SATCOM teams-Configured Voice and Data Vlans on Cisco Cataylst switches used to provide services to users deployed in the field

Arlington, Virginia, Us

Stationed at:Schofield Barracks, HawaiiFort Knox, KYFort Riley, KSCamp Casey, KoreaFort Hood, TX

Bachelors, It Management

Certificate, Micro Computer Specialist

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