As an innovative Project Manager Scrum Master, my mission is to assist the organization in accelerating their digital initiatives from strategy and design to development, testing, implementation, using data intelligence. I have demonstrated a high level of familiarity with agile software development principles and ceremonies throughout my time with Thought Industries.• Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives.• Led sprint reviews and planning meetings to promote full team engagement.• Collaborated with product owners, team members, technologists and other scrum masters to define solutions and drive progress.• Acted as go-to resource for engineering team, providing clarity on tasks, gathering missing assets or requirements and handling project changes.

As a Sr. Tech Support Engineer, I gained a reputation as results-oriented and knowledgeable, with a proven track record of employer and client satisfaction in providing both technical support and customer service at the highest level possible. The primary focus during this time was on bug reporting, resolution and support of integrations which gave me an in-depth engineering experience.• Performed root cause analysis of reported issues to enact corrections for web, Android and iOS.• Explained technical information in clear terms to promote better understanding for non-technical users.• Documented faults and bugs for referral to development staff for use in updates.• Participated in bi-weekly sprints to with QA team to implement updates from product backlog.