As the Technical Help Desk Specialist, I take ownership of our clients’ technological growth. We’re in the process of standardizing our methods and creating procedures that outline our clients’ needs. By doing so, we empower our clients to grow according to their unique requirements, rather than fitting them into a one-size-fits-all model. No two businesses are identical, and each client follows their own path toward their desired destination. Our role is to facilitate that journey and provide exceptional customer support throughout.Rather than exerting excessive control, we focus on the outcome of the final product. Internally, we collaborate to establish a robust foundation for our clients. When they’re uncertain about how to proceed, they can lean on this foundation. Standardizing our processes and providing guidelines allow our clients to build upon that starting point. We prioritize their individual needs over the bottom line, fostering relationships that withstand the day-to-day stresses of business interactions.

As a technical support representative my primary role is to provide unsurpassed customer service to each office we support. My responsibilities range from troubleshooting basic end user issues to dealing with the various vendors that our practices do business with. In this position I interact directly with each employee of the practice to resolve technical related issues. As a technical support representative, the office administration and business owners look to me to support any device that connects to their network infrastructure.

As an Easy Tech Expert Technician, customer service is the main goal. As the Expert I managed the other Technicians in the department, tracking sales and performance goals. The role required the ability to diagnose and repair any home or business user's PC problem in an honest and open manner, relaying all potential issues and costs upfront.