• Successfully collaborates with the projects team to understand client requirements and propose tailored solutions to the businesses.• Efficiently engages with 70 assigned businesses with a total annual reoccurring revenue exceeding $2 million.• Proactively conducts training sessions for new customers, ensuring smooth adoption of products.• Professionally resolves technical, billing and account issues promptly, minimizing downtime and enhancing customer satisfaction.• Develops and maintains strong relationships with key stakeholders, resulting in contract renewals.• Provides technical roadmap guidance to businesses.• Ensures client success and satisfaction with IMS Services with regular proactive communications, visits, and engagements with the clients.• Provides reports to clients of the service statistics.• Reviews customer documentation is aligned to standards and service.• Provides guidance and assistance to internal teams on execution of support relative to customer agreements and service.• Identifies new opportunities with clients for network growth.

• Provided technical support, management, project support and maintenance to businesses in the local area.• Migrated Hosted exchange to Office 365.• Performed Firewall changes and implementations.• Network equipment upgrades for clients.• Documented changes, installations, problems and resolutions.

• Successfully upgraded Hospital Domain Controllers• Effectively managed Support Technicians at 2 Hospital sites.• Maintained proper communications and provides system enhancements including, but is not limited to, server systems, Desktop systems, and cabling• Maintained and Managed over 100 Microsoft Server Systems, 2003, 2008 and 2008 R2• Documented Changes, installs, problems and resolutions• Maintained multiple scope DHCP server, and DNS servers and Active Directory site for over 1000 users.• Implemented and maintained Group Policies specific to Hospital Departments• Helped migrate server systems and Applications to another data center, or decommission the servers, after hospital was acquired• Network Print management• Maintained Cisco Ironport webfiltering for the Laurens Hospital• Implemented Server Rack Battery Backup monitoring• Communicated with software vendors on application maintenance and changes• Monitored availability status of switches, servers and devices

Uses information derived from all intelligence disciplines to determine changes in enemy capabilities, vulnerabilities, and probable courses of action. Responsible for supervising, coordinating and participating in the analysis, processing and distribution of strategic and tactical intelligence.

Provided technical support for small to medium sized businesses, without IT support of their own, on their network, computers, communications, backups, email and wiring, including network design and equipment purchasing.

Works with the NSA/CSS to provides computer support for users at Ft. Gordon.

• Helps manage of 400 computers and 40 servers over LAN and WAN.• Implemented group policy objects on domain.• Provides internal help desk support to corporate office and 15 facilities in NC and SC.• Configured, implemented and replaced new PC’s into network.• Configured, implemented new 2003 domain servers and application servers.• Citrix server, WSUS, web and email filtering management• Implemented Citrix 4.0 and XenApp Farm• EqualLogic PS100 SAN storage and MS iSCSI initiator• Active directory management• Exchange 2003 server management• Network printing/scanning• Basic firewall/router troubleshooting/configuration