Scott Carpenter Email & Phone Number

Austin, Texas, Us

Sales Leadership & Strategy: - Leading a high-performing sales team, driving sales growth through strategic planning, goal setting, and performance management. - Develop and execute sales strategies tailored to increase revenue in high-end jewelry and watches including Rolex, Omega, Tudor, Breitling, Oris, Hamilton, Blanc Pain, Ressence, and Trilobe.- Creating content with Korman’s digital marketing team to draw attention to exciting piece of jewelry and watches. Client Relationship Management: - Cultivate and maintain strong relationships with a diverse clientele, ensuring exceptional customer service and personalized shopping experiences. - Utilize deep product knowledge of watches and jewelry to educate and engage customers, enhancing brand loyalty.Staff Training & Development: - Train and mentor sales associates on product knowledge, sales techniques, and customer service standards. In-Store Training & Sales Process Development: - Develop and implement an in-store “university” and standardized sales process, enhancing team knowledge and consistency in customer interactions.Store Operations Management: - Oversee store operations, including the repair shop, IT systems, store maintenance, and staff scheduling, ensuring smooth daily functioning and customer satisfaction.

Austin, Texas, Us

Billings, Montana, Us

Responsibilities & skills include:*Managed inventory including but not limited to the following designers: John Hardy, Tacori, Ipolita, Roberto Coin, Marco Becigo, ScottKay, Norman Covan, Hearts on Fire, Forevermark, Levian, Yogo Sapphires, Gabriel and Co., Rolex, Tag Hauer, Michele watches, Tissot, Citizen watches and Wiliam Henry*Developed customer relationships for repeat business*Responsible for handling customer complaints and finding resolutions to protect the company's reputation*Trained a diverse sales team on the knowledge and techniques of selling fine jewelry*Performed monthly reviews with staff to track personal development*Performed point-of-sale training with sales team ensuring sales processes were followed*Participated in active recruiting to find qualified candidates for open positions in the community

Billings, Montana, Us

Responsibilities and skillset include:*Maintaining contact with clients via call, text, email or mail *Perform minor repairs on jewelry and watch batteries*Extensive knowledge of Rolex watches, diamonds, jewelry designers, repairs service, and custom design.*Ability to work in a fast pace environment*Inventory Control​*Merchandising expertise *Excellent Communication Skills​*Positive Attitude/Motivation/Energy and PassionProduct knowledge of Designer Jewelry include:John Hardy, Tacori, Ipolita, Roberto Coin, Marco Becigo, Scott Kay, Norman Covan, Hearts on Fire, Forevermark, Levian, Yogo Sapphires, Gabriel and Co., and Wiliam Henry

Norfolk, Va, Us

Accredited Jewelry Proffesional

Core 40 Diploma