Scott Carr Email & Phone Number

• Provides disciplined leadership including setting clear expectations and holding the team and self accountable for results.• Follows the weekly Playbook process to develop and prioritize action plans with timely follow up.• Inspects departments and consults with associates daily to identify opportunities and develop and prioritize action plans with timely follow up.• Executes customer focused strategies, policies and programs as measured by Customer Satisfaction Survey… Show more • Provides disciplined leadership including setting clear expectations and holding the team and self accountable for results.• Follows the weekly Playbook process to develop and prioritize action plans with timely follow up.• Inspects departments and consults with associates daily to identify opportunities and develop and prioritize action plans with timely follow up.• Executes customer focused strategies, policies and programs as measured by Customer Satisfaction Survey data and verbatim comments.• Selects, develops and manages performance of individuals and team, measured by appropriate performance reports/scorecards/dashboards.• Attracts, hires and on-boards store staff as measured by appropriate performance scorecard, retention and new hire survey results.• Executes the client’s (brand/business) plan consistently across departments and provide ongoing fact based feedback to Store Manager and appropriate business including competitive intelligence.• Ensures consistent delivery of acceptable compliance scores as measured by the Standards Based Store Visit & Client Commitment tools, including effective completion of: o Employment compliance and retention o Selling skills and processes including selling tools (Cyber Scholar, Sales Today) o Recruiting, staffing and scheduling (SSG) to meet LRQ scheduled vs. worked requirements with intense focus on nights and weekends of Business Literacy, Assortment Accuracy, Take it Home Today, Display Disposition/Floor Sample processes o Floor sets and resets (Adjacency changes, POG’s, MSP) o Ready All Day compliance o Pricing accuracy (ad sets, markdown, clearance) o Protection Agreement and Merchandise Replacement Agreement opportunities o Training completion and associate role playing o Employee communication and recognition. Show less

Temecula, Ca

Accountable for driving customer service to achieve profitable sales growth by leading and engaging store teams and driving associate development. In addition, I am responsible for executing talent stratagies, operational processes, total store scheduling and online sales initiatives. Owns the inventory management process and execution. Oversees all cash office responsibilities. Actively engages the custodial and facilities maintenance team to ensure daily cleanliness, maintenance and safety… Show more Accountable for driving customer service to achieve profitable sales growth by leading and engaging store teams and driving associate development. In addition, I am responsible for executing talent stratagies, operational processes, total store scheduling and online sales initiatives. Owns the inventory management process and execution. Oversees all cash office responsibilities. Actively engages the custodial and facilities maintenance team to ensure daily cleanliness, maintenance and safety standards are met. I have focused on the Company’s three strategic priorities of strengthening private brands, becoming a world class omnichannel retailer and increasing revenue per customer. Show less

Provide disciplined leadership including setting clear expectations and holding the team and self accountable for results. Follow the Playbook and the Weekly Walk processes to develop and prioritize action plans with timely follow up. Execute customer focused strategies, policies and programs as measured by Customer Satisfaction, Survey data and verbatim comments. Consistently deliver exceptional results as measured by the Location Balanced Scorecard with an intense focus on customer service… Show more Provide disciplined leadership including setting clear expectations and holding the team and self accountable for results. Follow the Playbook and the Weekly Walk processes to develop and prioritize action plans with timely follow up. Execute customer focused strategies, policies and programs as measured by Customer Satisfaction, Survey data and verbatim comments. Consistently deliver exceptional results as measured by the Location Balanced Scorecard with an intense focus on customer service and sales growth. Monitor and proactively address outliers, e.g.; customer satisfaction, sales, controllable costs, profit, margin, operational processes, and compliance as measured by appropriate outlier report scorecard/dashboard. Show less

Corona, Ca

Coordinated & oversaw retail sales for all retail locations, trade shows & county fairs. Maintained high profit margins. Managed 80 employees. Designed merchandise displays for retail locations & all trade shows.