Service Delivery Manager
CurrentManage a client portfolio consisting of multiple Indiana state government agencies. Establish strategies for meeting client engagement needs, building client relationships, and pursuing new business development. Build QA engagement teams, manage resources/budgeting, and ensure coverage for all assigned projects. Serve as primary escalation point for the client, resolving critical situations through effective communication with client-partners and internal project teams.Clients have included:FSSA - Indiana Family and Social Services AdministrationIDHS - Indiana Department of Homeland SecurityIDOE - Indiana Department of EducationIDOC - Indiana Department of Correction