Scott Chaplinski Email & Phone Number

Burlington, Ma

Responsible for interacting with customers to scope and deliver a wide range of implementation, training, and consulting services. Engage in a series of working sessions with customers to gather business requirements for the configuration of the HealthRules products. • Train end Users• Collaborate and engender collaboration during all phases of each project.• 50% Travel• Gather and define business requirements• Translation of business documentations into system configurations• During implementation the individual will act as a customer advocate, working closely with all stakeholders to understand and clearly articulate the customer’s business needs while continually verifying that the implementation approach meets those needs.• Define test case requirements

Bloomfield, Ct

Supporting myCignaplans.com web tool by providing as an operational resource. Implementation of web applications for Cigna employer groups as well as support for the ongoing update and manipulation of the sites. Serving as a resource and reference point of contact for sales and other internal partners.• Managing assigned site build requests from beginning to end • Partnering with Sales/Client Support contact to implement myCIGNAplans.com website for client's open enrollment, including establishing timing, advising and educating about what site can and cannot accommodate • Performing set up of provider directory in applicable system • Creating IDs and passwords for site in applicable system • Loading data in WebMD admin tool for client specific set up • Preparing work for data load by temporary support staff in WebMD and Teamsite applications • Performing final quality review and testing of site before delivery to Sales and client • Responding to Sales/client inquiries about site and troubleshooting any issues that arise

Hartford, Connecticut Area

Client Manager National Accounts-Client ServicesServing as a main contact for daily issues, implementation of client products. Successfully maintain a book of business consisting of 4 national accounts. Direction of AMT contacts to provide excellent service to clients, broker and TPA’s.• Main point of contact for UHC’s National Accounts.• Audit, debug and gather data on account Implementations. • Sales contact on Account Implementations working hand in hand with Accounts Strategic Exec. • Maintain client accounts by leading the accounts AMT to meet all service, metrics and client service requirements.• Responsible for New Accounts Implementation.• Travel to client’s sites for quarterly, implementation meetings as well as HR sponsored events.• Creation of client custom communications for employees benefit and wellness benefits. • Meet client expectations during Open Enrollment seasons, serve as UHC rep. for all Benefit Fairs, as we work with sales, underwriting and internal contacts.• Review billing and deliverables to meet client performance guarantees, standards are met to ensure UHC is able to stay within the predetermined limits.• Direct all aspects of client implementation, service, problem solving, system testing and support for on-line products.• Serve as a direct liaison to all UHC internal AMT partners.• Monthly billing and control methods are reviewed for accuracy and timeliness.Continued Development of client relations, issue resolution, members support is a key function of client services and is an ongoing directive.