Scott Chaplinski Email & Phone Number

Burlington, MA

• Responsible for interacting with customers to scope and deliver a wide range of implementation, training, and consulting services. Engage in a series of working sessions with customers to gather business requirements.
• Train end Users
• Collaborate and engender collaboration during all phases of each project.
• 50% Travel
• Gather and define business requirements
• Translation of business documentations into system configurations

Bloomfield, CT

• Supporting myCignaplans.com web tool by providing as an operational resource. Implementation of web applications for Cigna employer groups as well as support for the ongoing update and manipulation of the sites..
• Managing assigned site build requests from beginning to end
• Partnering with Sales/Client Support contact to implement myCIGNAplans.com website for client's open enrollment, including establishing timing, advising and educating about what site can and cannot accommodate
• Performing set up of provider directory in applicable system
• Creating IDs and passwords for site in applicable system
• Loading data in WebMD admin tool for client specific set up

Hartford, Connecticut Area

• Client Manager National Accounts-Client ServicesServing as a main contact for daily issues, implementation of client products. Successfully maintain a book of business consisting of 4 national accounts. Direction of.
• Main point of contact for UHC’s National Accounts.
• Audit, debug and gather data on account Implementations.
• Sales contact on Account Implementations working hand in hand with Accounts Strategic Exec.
• Maintain client accounts by leading the accounts AMT to meet all service, metrics and client service requirements.
• Responsible for New Accounts Implementation.