Product Manager | Real Time Operations
Current• Successfully launched cloud-based 911 dispatch app to Major City police agency after passing thorough user acceptance testing• Conducted hundreds of hours of user research with 911 center dispatchers/call takers and law enforcement officers and translated customer needs/pains into a near-term roadmap aligned with business goals• Led efforts across engineering teams to translate roadmap into a set of technical feature specs, developed a set of execution milestones, and tracked progress against those milestones for a diverse stakeholder / executive audience• Spun up a new engineering squad focused on querying state and federal databases and, after experimenting with a dev partner, transformed it into a module paired with various internal products that shipped on time to the first set of customers and has doubled customer adoption annually