Design, QA/QC, and AutoCAD documentation of audio/video and unified communications systems for corporate and education clients.

Design, installation, QA/QC, troubleshooting, commissioning, calibration, and automation programming of video-centric systems for business and education.

Designed, proposed, and integrated audio/video, surveillance, & video-teleconference systems.Managed installation and programming projects, including multi-million-dollar, multi-site efforts.Worked extensively with Department of Defense and other government agencies, civil and commercial clients, ensuring best practice & code compliance.Led installation teams of up to 15 personnel.Continuously evaluated, tested, repaired, maintained, and upgraded systems in Air Force video/audio/graphics production facility.Programmed Crestron automation systems.Expanded relationships with key clients and vendors, standardized and streamlined ordering and pricing practices.

Designed components with CAD CAM softwareOperated MACH3 CNC systemsWelded & heat-treated precision metal componentsDeveloped successful new product lineRefined existing products to increase profitability through greater efficiency and consistency

Quality assured large-scale AV/IT systems installation for new U.S. Army facility. Served as on-site liaison between design, project management, installation, programming, and Army teams.Reviewed completed work for contract, best practice, and security protocol compliance; provided technical expertise and advice on resolving conflicts. Awarded bonuses for completing project goals ahead of schedule.

Built stronger relationships with key accounts through face-to-face and electronic contact, to increase brand and product awareness, and drive sales.Provided training and technical support for distributors and integrators.

Drove annual sales from declining 6% to 15% growth. Tasked with reversing declining sales and profitability in Orange County territory. Carefully listened and communicated with new and existing customers to clearly understand their needs. Created opportunities to earn their business and then followed through on commitments.Increased training attendance by 60%. Managed training programs for employees and customers.Reduced inventory loss by 33%. Analyzed warehouse policies and employee performance. Implemented new warehouse procedures, trained warehouse supervisor and staff of 10 to adhere to new standards. Performed follow-up on a regular basis to hold staff accountable and ensure successful inventory control.Continued to build sales through detailed analyses and superb customer service to create consistent growth year after year.Designed audio/video, automation, & information technology systems for integrators and contractors.Integrated demonstration systems for trade shows and showrooms.Maintained in-depth product knowledge of & managed inventory for over 90 manufacturers.Trained integrators & contractors in system design, troubleshooting, and programming.Provided technical & programming support by phone and email.

Expanded distribution in new Southern California territory, despite fierce competition. Built relationships with new and existing customers by exploring their needs and wants to create business opportunities and then relentlessly pursing those opportunities. Within 12 months, sales increased over 250%.Collaborated with resellers and vendors to identify opportunities for new product lines.Designed audio/video, automation, & information technology systems for integrators and contractors.Integrated demonstration systems for trade shows and showroom.Maintained in-depth product knowledge of 30 manufacturers.Trained integrators & contractors in system design, troubleshooting, and programming.Provided technical & programming support by phone and email.

Served as Southern California market representative for 12 Audio/Video manufacturers. In 2003, received “Representative of the Year” Award from Energy Loudspeakers.Built strong relationships with Management and Sales representatives of key Retail Outlets throughout Southern California, calling on more than 100 accounts.Organized and conducted sales trainings and presentations, working closely with 3 key vendors to maximize sales and customer service.Provided technical design & troubleshooting support by phone and on-site.Wrote and delivered product trainings for integrators and contractors.

Regularly ranked among the top 10% in sales, profitability, & attachment ratios.Developed detailed knowledge of products, planned and practiced sales presentations, qualified customers thoroughly, and delivered on all promises to customers.Designed, proposed, sold, and installed audio/video & information technology systems.