-Managed client relationships, team staffing, and workload to best match delivery to client expectations. Mentored junior staff members through client-facing and internal firm development milestones.- Led operations of investment fund of ~$300 million comprised of strategic firm assets across artificial intelligence, climate & sustainability, cybersecurity and other functions. Tracked and reported investment returns and impact to firm leadership (CEO, COO, CFO, and others) on monthly basis.- Drove transformation and modernization efforts for chief human capital client with oversight of over 45,000 employees by refreshing strategy and vision statement, operating model design, roadmap of future state customer services, and change management efforts.

- Led analytics team for U.S. Census Bureau client by driving process improvement for data visualization requirements gathering, development, and data-driven decision making. Spearheaded creation of over 50 custom analytics dashboards to inform enterprise impacts of web visitor data access. Also supported development of first federal Trust & Safety team by developing response processes for misinformation and disinformation threats and aligning private sector partnerships for mitigation.- Developed an IT strategy scan and roadmap for chief technology officer client by leading executive interviews and requirements gathering, infrastructure gap analysis, and future state implementation roadmap.

Department of Homeland Security (DHS) Office of the Chief Financial Officer- Responsible for change management, stakeholder engagement and communications activities- Developed systematic procedures for Oracle Federal Financial System upgrades and business process impacts- Created system user role mapping resources in order to streamline financial system access and controls- Supported the management of the Requirements Traceability Matrix (RTM) for Oracle financial system modernization- Led review and maintenance of discovery phase client deliverable, including adjudication of change management, technical and program management content- Drove discovery phase interviews for sponsors and end users to identify client risks and opportunitiesDepartment of Homeland Security (DHS), Immigration and Customs Enforcement (ICE), Student and Exchange Visitor Program (SEVP)(August 2017 - March 2018)-Drove the planning and design of the Audience Enhancement Campaign program and database to re-engineer client outreach processes and produce measurable metrics-Drove team outreach and briefing efforts to reach 365% event participation increase since 2014-Led internal CRM software implementation efforts by collaborating across team lines-Analyzed and initiated review of internal client team program and outreach process in order to increase efficiency of client outreach efforts-Compiled and analyzed quantitative and qualitative feedback from over 200 annual events to deliver high-impact client suggestions-Supported strategy and risk analysis to identify client needs during a presidential administration transition-Facilitated and managed the partnership of a new major stakeholder group numbering over 15,000 members-Executed strictly scheduled event communication and outreach campaigns to enhance stakeholder interactions

Process TransformationOutreach Growth and ManagementCRM ImplementationPolicy Analysis

Recruited, organized, and evaluated a primary territory of prospective students and applicants numbering over 1700 annually. Collaborated with multiple teams and departments for successful problem solving throughout admissions cycle. Identified new territories for growth and increased territory population from 15% to 17%. Managed applicants through admissions pipeline with Technolutions Slate applicant system. Analyzed applicant data to develop travel plans to meet and exceed organizational goals. Directed admissions events for prospective and admitted students, hosting between 700-1200 guests. In addition to primary position responsibilities I assisted with international admissions recruiting in Canada and Singapore, and also played an active role on the Odyssey Scholars Program selection committee during application review.

- Guide Admissions tours, assist in Office of Admissions daily operations, yield phone calls, manage schedule and supervise 94 University Guides- Promoted from University Guide to Campus Visit Assistant role after demonstrating strong leadership and organizational skills

Conducted legal research concerning domestic abuse court cases and testing efficiency in current local court hearing protocol and processes. Assisted in establishing pro bono legal clinic for victims of domestic abuse.

Assisted with planning and fundraising for Legislative Dinner in order to raise political awareness of individuals with intellectual disabilities and their active roles in the community.