Scott Collins Email & Phone Number

Mclean, Virginia, Us

Austin, Texas, Us

Experienced executive and proven #award winning sales leader in #Telecommunications Sales passionate about motivating selling professionals to maximize their potential and realize their goals.I'm very passionate about the evolution of sales and customer care in the enterprise video chat space. Two way face to face # video chat interactions is putting the intimacy back in customer communications and #customer experience.

Responsible for managing the direct sales channel for Quality Sales Solutions which includes residential and B2B sales for electric and gas product lines. Job responsibilities include hiring, training, strategy, marketing, and sales goal achievement for the Midwest Region, which includes Ohio and Michigan.

Stamford, Connecticut, Us

Responsible for the leadership of the Northeast Ohio Direct Sales department in day to day operations, encompassing 160 Direct Sales Representatives, three Direct Sales Managers and 20 Direct Sales Supervisors.Manage all aspects of the Northeast Ohio Direct Sales team including expense and capital budgeting, connect forecasting and tracking growth versus subscriber goals, recruitment/development of sales staff and management team as well as communication with enterprise leadership.Ensure the department meets and exceeds expense and production budgets through analysis of connect trends, forecasting and adjustment of sales strategy and focus.Integrate Legacy Time Warner Cable employees into Charter Spectrum tactics and strategy, and manage change throughout the continued merger process.

Responsible for managing the largest Direct, MDU Sales, and Intelligent home department(IHA) in Time Warner Cable distributed among five states, including 441 Sweep Direct Sales Representatives, 73 MDU agents, 26 IHA, six Direct Sales Managers, 38 Direct Sales Supervisors, and three sales coordinators.Manage all aspects of the Ohio / Kentucky Direct /MDU Sales team including expense and capital budgeting, connect forecasting and tracking growth versus goals, recruitment and development of sales staff and management team and communication with enterprise leadership and and the Vice President of Field Sales.Support the Vice President of Field Sales as the Direct Sales channel lead and oversee the operational structure of each area within assigned territories with regards to compensation plans, performance improvement plans, print material and collateral, offer strategies and the objective tracking and reporting of key metrics.Represent the Midwest Direct Sales channel in Enterprise level initiatives lead by the Vice President of Sales Operations, including Sales Force Automation deployment and key metric reporting.

Responsible for managing the largest Direct Sales department in Time Warner Cable, including 78 Direct Sales Representatives, 32 MDU Reps, 40 Migration Representatives, 3 Direct Sales Supervisors, 6 Lead Sales Representatives, and 5 Order Entry Clerks.Coordinate all aspects of the Northeast Ohio Division Direct Sales department which includes hiring, training, motivating, marketing, and reporting while communicating results to the Director of Sales, Vice President of Sales and Marketing and the Division President.Responsible for the identification of all unauthorized connected cable customers for the division as part of the company's ongoing security efforts. This includes working with private investigators, prosecutors, and law enforcement to acknowledge, prevent and prosecute repeat offenders.Manage a 40 person Migration team with the goal of upgrading all active customers within the division to Value Pricing as part of Operation: Renewed Value.

Responsible for supervising the Akron Direct Sales department staff of 25 employees, which included the Direct Sales Lead Representative, Upgrade Project Lead Representative, Order Entry personnel and all Direct and Upgrade Sales RepresentativesCoordinated all aspects of the Akron Direct Sales department which included hiring, training, motivating and reporting while communicating results to the Sales Director.Generated and maintained the necessary reports outlining the activity and results of the department. Included analysis of reports to provide management with recommendations to ensure the goals of the department, as well as the company, were met or exceeded.

Responsible for the supervision and motivation of 40 Upgrade Sales representatives which included the successful completion of the Converter Upgrade Project for the Akron, Canton and Youngstown cable systems.Assisted the Sales Director and Sales Supervisor in the day-to-day operations of the upgrade project which included hiring, training, motivating and reporting.Conceptualized and developed the Tap Audit Project to sweep the Akron, Canton, and Youngstown cable systems to identify, convert, and disconnect unauthorized cable customers. Successful completion of project achieved within four months.

Generated new cable customers using door-to-door sales and telemarketing.Collaborated with apartment management to acquire residential move-in lists.Completed weekly sales reports and scheduled installations of new sales.

Responsibilities included door-to-door sales of cable services.

Education record

Education record

Education record