Scott Collins Email & Phone Number

Texas, United States

• Serve as the senior level liaison for pharmacy benefit manager clients• Maintain full ownership of client service delivery and satisfaction through reporting trends and performances and formulating responses to request for proposals• Earn the role of trusted advisor to my clients and deeply understand their needs to develop innovative pharmacy benefit plan designs

Camp Hill, Pennsylvania, United States

As a Regional Client Manager, I:* Maintained existing business through excellent customer service as well as identified additional sales opportunities and generated new sales* Built strong relationships with new and existing clients and producers* Managed a book of business of up to 40 accounts totaling 18,000 covered lives* Managed all aspects of client renewals (rate negotiations, securing and processing of renewal paperwork, updating benefits, and coordinating enrollment updates) * Managed all aspects of client service (researching and responding to client questions; conducting service and reporting meetings, including promoting Highmark products)* Strategized with clients and producers to develop customized benefit packages to meet each client's needs and strategy * Served as my clients' trusted advisor on topics including health care reform, challenger sales training, and qualified high deductible health plans* Coordinated and collaborated with internal team to respond to client RFPs

As a Small Group Client Manager, I:* Maintained existing business through excellent customer service as well as identified additional sales opportunities and generated new sales* Built strong relationships and served as a trusted advisor for new and existing clients and producers* Managed a book of business of numerous accounts with 20-50 covered lives each* Managed all aspects of client renewals (rate negotiations, securing and processing of renewal paperwork, updating benefits, and coordinating enrollment updates) * Managed client service, including researching and responding to client questions; conducting service meetings including promoting Highmark products* Coordinated and collaborated with internal team to respond to client RFPs

As a Producer Support Representative, I:*Supported the Producer Relations Managers*Organized teams to provide rate quotes to insurance producers* I successfully led a departmental team in completing a workflow analysis of the department, as requested by management.

As a Supervisor, I: * Supervised a team of 35 employees * Oversaw a department that imaged, audited, and routed claims on a daily basis while maintaining quality and production benchmarks* I had a strong focus on identifying workflow improvements for the team. One improvement I identified saved nearly $319,000 and improved workflow processes. As a Project Analyst, I:* I worked with different process owners to implement system enhancements into current workflow processes within the department.* I led the department management team in an operational audit of all departmental procedures and worked with other project teams to respond to customer inquiries.

As a Supervisor, I:* Supervised 319 employees in a union environment* Oversaw the department that was responsible for packing and and imaging mail order prescriptions in a production environment* I harmonized all aspects of employees in the standard operating procedures for the organization

Bachelor Of Arts (B.A.), Psychology

Bachelor Of Arts (B.A.), Sociology

Education record