Client Services Representative
Current• Promoted from logistics associate to Client Service Representative to oversee customer relationships, review pricing models, respond to customer needs, and handle client contracting for rapidly growing biosciences firm• Saved Invitrx >$75K by retaining potential lost clients through careful needs analysis and negotiation skills• Effectively handled client complaints with patience and empathy, applying critical thinking to propose multiple solutions• Provided internal/external service excellence and proficiency in problem-solving, client feedback, and quality assurance• Given incremental responsibilities within customer service department to oversee special projects and develop new tools • Responsible for company-wide logistics, included packing, shipping, ordering, inventory control prior to promotion • Led client tours of laboratory facilities with CEO, communicating complex biological issues simply and clearly to clients
