Scott Cook Email & Phone Number

Port Colborne

Port Colborne

CSR rep on contract

Toronto

I am currently processing mainframe reports

3600 Steeles Ave.

Whitby

recieved incoming call and logged them in HEAT. provided deskside support and desktop deployment.

Contracted to operate and maintain equipment such as large volume print machines at offsite customer locations including Royal Bank, Deloitte & Touche, HP, EDS, and CorusProvided exceptional customer service by assessing needs of clients and meeting quality standards in order to ensure customer satisfactionProcessed invoices for individual client jobs in a timely and efficient mannerAnalyzed customer files to ensure adequate formatting of material before printing; made minor… Show more Contracted to operate and maintain equipment such as large volume print machines at offsite customer locations including Royal Bank, Deloitte & Touche, HP, EDS, and CorusProvided exceptional customer service by assessing needs of clients and meeting quality standards in order to ensure customer satisfactionProcessed invoices for individual client jobs in a timely and efficient mannerAnalyzed customer files to ensure adequate formatting of material before printing; made minor adjustments to documents using Indesign, Microsoft Office, and Adobe AcrobatReviewed client files such as request for proposals, training material, and annual financial reportsUtilized excellent interpersonal skills by providing direction, information, and assistance to clientsCompleted Leadership Through Quality Course; gained knowledge of effective problem solving and quality improvementObtained Lean Six Sigma Yellow Belt certification Show less

Processed mail for external clients by operating bulk mail equipment or hand insertionEffectively communicated with clients consisting of small to medium sized companies to ensure project completionSupervised and managed a team of up to 10 employees; coordinated schedules, oversaw daily work, and trained employees in policies, procedures, and operation of equipmentMonitored and tracked prices and volume of mailings for customersPerformed inventory duties such as loading and… Show more Processed mail for external clients by operating bulk mail equipment or hand insertionEffectively communicated with clients consisting of small to medium sized companies to ensure project completionSupervised and managed a team of up to 10 employees; coordinated schedules, oversaw daily work, and trained employees in policies, procedures, and operation of equipmentMonitored and tracked prices and volume of mailings for customersPerformed inventory duties such as loading and unloaded of suppliesIdentified problems with mailing procedures and made recommendations for more cost-effective processes Show less

Mobile And Desktop Support Technician, It

Electronic Data Processing, Programing