• Built a team to drive engineering and advanced support for AWS cloud compliance, PH US store networks & aggregation, and WAF (firewall) protection.• Stepped in, led & evolved the PH PCI compliance process activities for last 3 cycles.• Driving the deployment of a fraud platform to protect online transactions from chargeback and other types of fraud, saving millions for franchisees.• Reevaluated payment processors driving a >50% savings in processing fees for PH US and International markets. Renegotiated several agreements driving millions in savings.• Driving automation into implementation, QA, and deployment for PH Menu while transitioning to YUM platforms. We have driven franchisee self-service improvements while also speeding up menu deployments by >30% time improvement with a smaller workforce and more velocity each month.• Negotiated, collaborated & expedited the deployment of new product additions to PH Menu in partnership with marketing, product, legal, and food innovation teams.• Work with Rewards team & non-digital asset protection to investigate, identify, and drive out fraudulent behavior on recurring basis.

• Evaluated 3rd party MSSP’s and developed a rating system to rate existing and potential partners. Developed strategy to build new automation function for operational support of DOJ customers along with interoperability with Service Now. Deployment estimated 3Q20.

• Responsible for designing the Threat Analytics Platform from idea to business case and currently under development after a successful POC. This product will be intertwined with many other threat and security products for AT&T making an improved customer experience.• Contribute to the direction of the AT&T security platform to become a leader for security products in the marketplace.• Drove initiative to build a short term log management platform that kept AT&T eCommerce PCI compliant based on newly created standards which will protect over $100 million in annual security revenue. Additionally, developing the log management platform to integrate into the AT&T Threat Platform. • Build relationships with members of partner organizations to help the development of other security products based on my technical knowledge of many of AT&T’s connectivity offerings. • Evaluate the evolving market place and vendor products for future opportunities. Provide analysis of NFV functionality and drive security market evolution toward the SDN direction.

• Built the ATS security team to support products such as DDoS, Mobility & Uverse firewalls, and other security best practices.• Established best operating processes and standards amongst interfacing teams. This was done with a newly established T2, a previously non-existent ATS team, and a CSO/Labs team that had been around for some time. We have since integrated a life cycle team and a break-fix team for T2 which is consistent for most AT&T operations organizations. • Led the ATS Security team to drive large expansions to completion on time (early). We more than doubled the throughput capacity and more than doubled the handling capacity of AT&T’s DDoS cloud based scrubbing infrastructure. The customer base more than doubled in that same time.• Deployed virtual firewalls and load balancers in support of moving to an SDN environment for AT&T’s Project ASTRA. Several of my team members were also loaned to assist in Project Gamma which is the effort to virtualize the PE routers.• Expedite code testing/certification by being very active with labs and CSO in order to stay ahead of the security vulnerability curve in the DDoS, Uverse, and Mobility space. • Implemented DDoS scrubbing capability for Mobility, Uverse, AIC (Cloud), and IDC space. • Contributed to several tooling efforts to better support AT&T’s security initiatives. We now have tooling that can provide a reporting aspect as well as automation for auditing and deployment.• Built automation in DDoS mitigation efforts which shortened time from discovery to mitigation from over 20 minutes manually to under 2 minutes.

• Facilitated the launch of LTE for AT&T on behalf of T1/T2 operations organizations.• Led the LTE Incubation Team in documenting any alarm, ticket handling, or interoperability correlation opportunity while deploying a NFV of the SGW and PGW.• Developed strategy for LTE Incubation lifecycle, metrics reporting, and contractor business case for the Front Door. Collaborated on creation of the Front Door, Critical Issues forum, and tooling.• Networked with many other organizations/teams to eliminate gaps and streamline relationships.

• Aggressively identified issues that needed to be fixed yet required out of the box thinking that others saw as too cumbersome to fix. This includes outages as well as chronic non/customer impacting issues. U-verse was one of the first true IPTV implementations in the world and I was a technical leader facilitating this. Also acted as the Area Manager of the Core Network Team. • Turned up new Video Hub Offices (VHO) and was responsible for the SHO (where all national video content distributes from) on the Uverse IP/MPLS ring architected backbone. • Worked with Alcatel and Cisco on any bugs or uncommon equipment failures in the Core. Network. Utilized the Juniper firewalls to support ongoing troubleshooting efforts.• Set standards by documenting MOP’s and troubleshooting tech flashes. • Trained new engineers and members of other teams to help everyone better understand the network for quicker resolution.• Worked on many special projects such as VPN move/expansion, Birdseye Network Surveillance Tool, U-verse Corporate Audit, and other backbone/infrastructure redundancy projects.

• Managed a team of 19 CCNA/NP employees as acting Area Manager• In less than a year - downsized a group of 55 engineers and 7 leadership members to under 20 engineers and 2 leadership members. This was done by automating some processes as well as improving the knowledge base and confidence of the group. • Represented SBC Network Operations on the AT&T/SBC backbone support and integration project where we combined the connectivity, support, and systems in less than 2 months.• Implemented ideas for improving policies and procedures for the efficiency and profitability of the company. Improved accountability within and beyond the organization. Created job aids to streamline regular troubleshooting functions that could not be automated. • Provided a technical escalation point for the AT&T Internet Services NOC and acted as a buffer between the NOC and Engineering groups. Led the more advanced and most critical network events and chronic problems to resolution.• Led on peer issue handling automation while building relationships with other peers and IXC’s.

• Contracted for SBC IT Corporate NOC, SBC IS NOC, Cisco Systems, and Internetwork Experts• Supported customer and internal connections such as OC, ATM, Frame Relay, Point to Point T1, T3, ADSL, and ISDN provided by with vendors such as Advanced Solutions, Datacom, SBC Telco, Williams. • Troubleshot issues involving network equipment including Cisco, Redback, Juniper, and DMAX-Ascend as well as customer CPE equipment on occasion. • Monitored and troubleshot issues related to routing protocols including OSPF, BGP, and MPLS.• Troubleshot LAN/WAN connectivity and loss of service issues through Cisco Routers, Cisco Switches, and 3Com RAS devices for the corporate network.• Troubleshot outsourced locations using VPN or routes entering through PIX firewalls • Monitored the Network utilizing Netcool and HP Openview while documenting all troubleshooting in Vantive • Worked on customer DNS requests, troubleshooting DNS issues, and provide web-hosting support • Trained and assisted other employees with troubleshooting and advice on customer service related questions. • Worked on Crossmark and Fort Worth ISD Data Center migrations • Worked with Cisco on faulty LAN switches, then load designated IOS and configure the device before installing. I would rack and cable the equipment if it was local. • Documented inventory and inventory fluctuations as devices were delivered to alternate organizations as well as utilize Netviz and Visio to draw network diagrams.