Director Of Payment, Fraud, And Menu Management Operations
Current• Built a team to drive engineering and advanced support for AWS cloud compliance, PH US store networks & aggregation, and WAF (firewall) protection.• Stepped in, led & evolved the PH PCI compliance process activities for last 3 cycles.• Driving the deployment of a fraud platform to protect online transactions from chargeback and other types of fraud, saving millions for franchisees.• Reevaluated payment processors driving a >50% savings in processing fees for PH US and International markets. Renegotiated several agreements driving millions in savings.• Driving automation into implementation, QA, and deployment for PH Menu while transitioning to YUM platforms. We have driven franchisee self-service improvements while also speeding up menu deployments by >30% time improvement with a smaller workforce and more velocity each month.• Negotiated, collaborated & expedited the deployment of new product additions to PH Menu in partnership with marketing, product, legal, and food innovation teams.• Work with Rewards team & non-digital asset protection to investigate, identify, and drive out fraudulent behavior on recurring basis.