• Troubleshoot and support the following Dell products: Compellent, EqualLogic, PowerVault MD, NX and ME, Microsoft Windows Software Defined Storage, Dell network switches and Brocade fibre switches• Support setting up, configuring and connecting Dell storage devices to server operating systems, VMware ESXi, Hyper-V and KVM devices• Analyze and consult with customers on best practices for storage arrays, storage networks and host configurations• Ensure customer satisfaction using friendly phone and email etiquette to provide a clear and concise plan-of-action• Resolve performance issues with Dell storage products by examining alerts, logs and host side configurations• Review alerts and logs to resolve hardware issues and do parts replacement as needed for hard disks, motherboards, storage controllers, power supplies, cache batteries etc.• Maintain lab environments that house Dell servers, network equipment and storage devices, which allow engineers to test various configurations and solutions to resolve customer issues• Installation of software for servers and storage arrays• Utilize Salesforce for customer relations and incident tracking

• Provided technical support for level I-III web hosting and website issues via help desk and company instant messenger system• Provided fellow system administrators and support representatives with technical support and guidance • Assisted in managing account suspensions, activations and billing issues• Dispatched web errors involving MySQL, PHP, Apache, HTML, DNS and HTTP standard response codes• Proactive in maintaining job requirements while also providing peer-to-peer technical support

• Provided help desk support via the phone and in-person to troubleshoot system issues, computer equipment • Maintained network of virtual machines, servers, workstations and virtual infrastructure • Established user security groups and privileges; performed set-up, breakdown and transport of computer equipment