J. Scott Cotten Email & Phone Number

Saginaw, Mi, Us

♦ In my current role, I am responsible for overseeing important client operations and managing a portfolio of assets worth over $150M. ♦ I lead a team of over 40 employees in various programs, both in-office and remote, across different time zones. ♦ I evaluate the performance of our key metrics, conduct audits, and organize regular meetings to provide updates, recognition, and guidance to the staff. I also provide training and coaching to the team and individuals.♦ To meet the needs of our employees, I collaborated with team members and a corporate trainer to design e-trainings, process improvements, reference guides, and helpful resources. ♦ By enhancing our daily operations, I increased our productivity by more than 10% above our targets, reduced handling times to record lows, and improved satisfaction among our clients and customers.♦ In addition to managing international multi-billion-dollar client, I also execute various responsibilities for my direct employer and facilitated collaboration between internal and external vendors. ♦ Through my efforts, I slashed team turnovers by more than 25% in an industry known for high turnover rates, resulting in a highly experienced and professional team.

♦ In my previous role, I was responsible for running retail and e-commerce operations for a dealership that had a global focus. When it came to customer complaints, I made sure to resolve them quickly and also implemented improvements to prevent potential future challenges.♦ To enhance our brand identity, I implemented a variety of strategies by designing our website, using electronic promotions, print media, billboards, and even creating unique branded apparel and materials.♦ Additionally, I made sure that our retail presentations were distinct and eye-catching. As a result, our sales and brand image improved significantly.♦ I also had the opportunity to start and develop a business from scratch. This involved obtaining the necessary licenses, dealing with zoning variances, securing insurance, selecting suitable locations, and remodeling to meet the diverse needs of the business.♦ Motivating and leading my team was another crucial aspect of my role. I fostered a collaborative environment with our external vendors to ensure smooth operations, whether it was basic detailing, restorations, or aftermarket enhancements.♦ One of my accomplishments was increasing customer engagement and driving sales, from small purchases like t-shirts to multi-million-dollar vehicle acquisitions. I achieved this through effective negotiations, managing client relationships, and delivering optimal post-sale service.♦ In addition, I handled various product and corporate SEO & SEM marketing efforts. This involved developing and analyzing campaigns, and the engagement rates we achieved were exceptional compared to industry norms.♦ Furthermore, I led the development, implementation, and maintenance of our company's entire IT infrastructure, comprising training staff and providing ongoing support to ensure seamless interaction with the global client base.

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Business Administration - Bba, Management