♦ In my current role, I am responsible for overseeing important client operations and managing a portfolio of assets worth over $150M. ♦ I lead a team of over 40 employees in various programs, both in-office and remote, across different time zones. ♦ I evaluate the performance of our key metrics, conduct audits, and organize regular meetings to provide updates, recognition, and guidance to the staff. I also provide training and coaching to the team and individuals.♦ To meet the needs of our employees, I collaborated with team members and a corporate trainer to design e-trainings, process improvements, reference guides, and helpful resources. ♦ By enhancing our daily operations, I increased our productivity by more than 10% above our targets, reduced handling times to record lows, and improved satisfaction among our clients and customers.♦ In addition to managing international multi-billion-dollar client, I also execute various responsibilities for my direct employer and facilitated collaboration between internal and external vendors. ♦ Through my efforts, I slashed team turnovers by more than 25% in an industry known for high turnover rates, resulting in a highly experienced and professional team.

♦ In my previous role, I was responsible for running retail and e-commerce operations for a dealership that had a global focus. When it came to customer complaints, I made sure to resolve them quickly and also implemented improvements to prevent potential future challenges.♦ To enhance our brand identity, I implemented a variety of strategies by designing our website, using electronic promotions, print media, billboards, and even creating unique branded apparel and materials.♦ Additionally, I made sure that our retail presentations were distinct and eye-catching. As a result, our sales and brand image improved significantly.♦ I also had the opportunity to start and develop a business from scratch. This involved obtaining the necessary licenses, dealing with zoning variances, securing insurance, selecting suitable locations, and remodeling to meet the diverse needs of the business.♦ Motivating and leading my team was another crucial aspect of my role. I fostered a collaborative environment with our external vendors to ensure smooth operations, whether it was basic detailing, restorations, or aftermarket enhancements.♦ One of my accomplishments was increasing customer engagement and driving sales, from small purchases like t-shirts to multi-million-dollar vehicle acquisitions. I achieved this through effective negotiations, managing client relationships, and delivering optimal post-sale service.♦ In addition, I handled various product and corporate SEO & SEM marketing efforts. This involved developing and analyzing campaigns, and the engagement rates we achieved were exceptional compared to industry norms.♦ Furthermore, I led the development, implementation, and maintenance of our company's entire IT infrastructure, comprising training staff and providing ongoing support to ensure seamless interaction with the global client base.