Currently, I am leading nutrition related efforts at Northwestern Medicine - West Region for Morrison Healthcare. I direct all daily operations within the scope of Nutritional Services at the Central DuPage 400 bed facility, as well as supervise the team at NM MarionJoy Rehab Hospital. Since 2003, I have been fortunate to deliver services at a number of well-known healthcare institutions including McLaren Macomb Hospital in Mount Clemens MI, Borgess Medical Center in Kalamazoo MI, Northwestern Memorial Hospital and Mount Sinai Hospital in Chicago, and Northwestern Medicine Delnor in Geneva, IL. My specialties are managing customer expectations, revamping operations to capture lower costs, increase revenues, and improving the customer and patient experience.CLIENT ENGAGEMENT: History of developing and maintaining outstanding relationships with client management; repeatedly requested to assist in high profile labor negotiations and training initiatives.LEADERSHIP: Direct up to 150 employees located in multiple facilities; build cohesive, motivated teams and develop / implement incentive programs: identify staff development needs and design training programs.OFFICIAL RECOGNITION: 2022: Awarded “Regional Account of the Year” for Central DuPage Hospital. 2021: Nationally recognized with the Compass One Healthcare “Inclusion Excellence” award. 2019: Awarded the “Regional Account of the Year” for Delnor Hospital after opening it as a new account in 2017. Led Delnor nutrition staff from a Tier 3 (lowest engagement level) for previous 3 years to a achieving a Tier 1 status (highest level) in Press Ganey's employee engagement survey for 2018 and maintained for 2019. EXPERTISE:● Operational Metrics & Performance / Standards & Compliance / P&L Tracking● Client Needs Assessments / Quarterly & Annual Strategies & Action Plans ● Policy & Process Development / Process Enhancement & Re-Engineering● Employee Leadership, Morale, & Accountability ● Staff Development & Mentoring