Scott Crosby Email and Phone Number

Dedicated, results driven professional with a B.A. in Business Management and over twenty five years of progressively responsible experience in Sales and Service Management within a highly competitive service environment. Particular expertise in the start-up of new sales and service operations including; strategic planning and business development, facilities, recruiting and staffing, HR procedures and policies, performance management systems, training programs, sales, ISO certifications and quality assurance processes, telecom and WAN installations, coach and consultant, and an effective cultural change agent.Reputation as a successful leader with the proven ability to develop new and improved programs and facilities, effectively introduced quality assurance and standards, cost reduction for improved profitability, and new business opportunities.Very knowledgeable in all aspects of call center environments with extensive research through benchmarking for best practices. Communicates effectively with a great diversity of people from external and internal top executives to front line staff.Strong organizational and managerial effectiveness. Excellent communication and presentation skills.