Responsibilities: Maintain, upgrade and configure the OnBase application and infrastructure to ensure application integrity and reliability. This includes:- Configure workflow enhancements- Build new workflows- Create and maintain standard and ad-hoc reporting- Maintain application security- Document and communicate systems support issues to end-users- Work with the team to resolve issues and bugs- Collaborate with team members- Contribute to test plan creation, testing, debugging and installation support of the application- Train end users on OnBase functionality

Specialize in helping business users automate processes. Expert in AWD Process and Service Design. Expert Crystal Report Writer. Lead Analyst on several large projects: ALIP Implementation, MAVRO Implementation, OMNI Implementation, and AWD SP7 Upgrade.

Manage highly skilled process analysts to implement process improvements for the organization with a focus on the AWD suite of products including EnCorr and BI. Responsible for coding new custom reports and maintaining old reports focusing of efficiency and productivity of all AWD users. Maintain AWD workflow tables in support of AWD business user requests or other projects. Managed project to upgrade AWD to 3.2.2 Server and 2.4 Viewstation. Currently leading project to upgrade to AWD10 SP5. Managed several large projects to convert paper processing to AWD workflow.

Managed highly effective staff during unprecedented growth while adhering to strict quality and time standards. Recruited and developed new staff members several of which went on to become managers. 2006 - 2007 Tiger Team member.

Subject matter expert for several high profile projects for the New Business Department including Annuity Net EDI, Raymond James EDI, New Business Accelerator, Asset Allocation Models, new riders and products. Maintained training responsibilities from previous role. 2003 4th Quarter Quality Leader Award.

Responsible for training all new hires and monitoring productivity for each staff member. Developed and maintained training manuals and a procedure database. 2001 4th Quarter Quality Leader Award.

Processed and issued new annuity contracts. Consistently recognized by management for producing a high volume of high quality work.