Scott Cunningham Email & Phone Number

Texas, United States

Plano, Texas, United States

Plano, Texas, United States

Dallas, Texas

• Supports functional infrastructure and operational process for the PMO
• Collaborates in the development of the yearly capital and resources plan
• Designs and implements continuous improvement to increase operational efficiency
• Design and implement improvements in the toolset used to facilitate core PMO operational processes, including project scheduling, resource management, financial management, status reporting, time tracking, and document.
• Ensures adherence to audit and control requirements
• Oversees central project data repository

Denver, Colorado

• Documents, analyzes and develops new business processes that targets operational efficiencies.
• Consult on business cases as a subject matter expert on requirements.
• Consult on all projects/initiatives to ensure no efforts are duplicated or negatively impact daily production.
• Acts as the liaison between the business and IT for all department related IT projects and IT related issues.
• Supports over 10 applications used by our production teams.
• Consult on the integration of application systems into our production environment regarding their operational implications.

Greenwood Village, CO

• Responsible for portfolio level operations including mapping/improving processes, resource and fiscal management.
• Responsible for managing the Continuum of Care Portfolio financials totaling $8 million annually. Portfolio contained over 40 separate projects/business cases.
• Analyze financial reports to show and improve current and future state trends for the portfolio.
• Manage a $4.5 million Northern California portion of an enterprise wide project.
• Assist in developing business cases with projected costs, ROI and IOI, and presented these finding to senior leadership.
• Work with Portfolio leadership to assess project scope and impact of client business needs.

• Demonstrate a sense of urgency when responding to customer issues and use guidelines established by the Compliance and Delivery team to bring about resolution in a timely manner.
• Respond promptly and thoroughly to compliance and support inquiries via telephone and email.
• Act as first point of contact for customer inquiries on all compliance related issues such as list reviews, confirmed opt-in, list management practices, and account cancellations.
• Develop in-depth knowledge of Constant Contact's compliance policy and procedures and mastery of customer service skills training curriculum.
• Independently resolve compliance issues and escalate issues when appropriate.
• Seek and recommend ideas to help cultivate the FAQ/Knowledge Base used by all customers and Constant Contact Customer Support staff.

• Respond promptly and thoroughly to support inquiries via telephone
• Act as first point of contact for customer inquires on billing, compliance, and general inquiries
• Provide online demonstrations and educate customers on the features and online help resources available to enhance their use of the Constant Contact product
• Independently resolve technical and customer support issues and escalate cases when appropriate
• Provide valuable "front line" feedback on defects and enhancements to the Product Marketing and Engineering teams