Scott Cunningham Email & Phone Number

Texas, United States

Plano, Texas, United States

Plano, Texas, United States

Dallas, Texas

• Supports functional infrastructure and operational process for the PMO• Collaborates in the development of the yearly capital and resources plan• Designs and implements continuous improvement to increase operational efficiency • Design and implement improvements in the toolset used to facilitate core PMO operational processes, including project scheduling, resource management, financial management, status reporting, time tracking, and document management• Ensures adherence to audit and control requirements• Oversees central project data repository • Conducts a variety of report development and analysts from individual projects to executive level dashboards

Denver, Colorado

• Documents, analyzes and develops new business processes that targets operational efficiencies. • Consult on business cases as a subject matter expert on requirements.• Consult on all projects/initiatives to ensure no efforts are duplicated or negatively impact daily production. • Acts as the liaison between the business and IT for all department related IT projects and IT related issues.• Supports over 10 applications used by our production teams.• Consult on the integration of application systems into our production environment regarding their operational implications. • Acts as the project lead in coordinating the development and implementation of innovative solutions. Develops and maintains project plans for individual and department level initiatives. • Identifies and coordinates with other project managers on implementation schedules to ensure minimal impact to daily operations. • Coordinates with IT and operations leaders on system issues/outages, develops action plans and risk/impact assessments for senior leadership. • Developed and maintain staffing database. Creates necessary reports to ensure daily/weekly service levels will be met and provide staffing reports & recommendations to senior leadership daily.• Responsible for department wide communication regarding staffing, systems issues/changes/enhancements and any other necessary information affecting operations. • Work with cross-functional teams to optimize, provide requirements and enhance reporting capabilities.• Consult on annual departmental strategic roadmap.• Develop models for workforce management and workload volume.• Manage relationship with multiple levels of leadership and cross-functional teams. Lead daily and weekly meetings and involved in strategic leadership decisions.

Greenwood Village, Co

• Responsible for portfolio level operations including mapping/improving processes, resource and fiscal management. • Responsible for managing the Continuum of Care Portfolio financials totaling $8 million annually. Portfolio contained over 40 separate projects/business cases.• Analyze financial reports to show and improve current and future state trends for the portfolio. • Manage a $4.5 million Northern California portion of an enterprise wide project. • Assist in developing business cases with projected costs, ROI and IOI, and presented these finding to senior leadership. • Work with Portfolio leadership to assess project scope and impact of client business needs. • Assist in developing project document templates and employee onboarding on a SharePoint site. • Documented and maintain all portfolio process maps and ensures easy access for all stakeholders.• Independently complete project-related activities, and initiates project/program tasks. • Coordinate project deliverables/issues with key stakeholders. • Develop and maintain project document library. Document and update project action items, issues, and risk logs. • Researches, compiles, and formats information into databases and spreadsheets. Manages contractor invoices to ensure appropriate application of cost centers and GL spending categories; monitors for accurate processing through A/P.• Creates status reports, resource management reports, project status reports, and other customized reports as requested to comply with Governance or other mandates.

• Demonstrate a sense of urgency when responding to customer issues and use guidelines established by the Compliance and Delivery team to bring about resolution in a timely manner.• Respond promptly and thoroughly to compliance and support inquiries via telephone and email.• Act as first point of contact for customer inquiries on all compliance related issues such as list reviews, confirmed opt-in, list management practices, and account cancellations. • Develop in-depth knowledge of Constant Contact's compliance policy and procedures and mastery of customer service skills training curriculum.• Independently resolve compliance issues and escalate issues when appropriate.• Seek and recommend ideas to help cultivate the FAQ/Knowledge Base used by all customers and Constant Contact Customer Support staff.

• Respond promptly and thoroughly to support inquiries via telephone• Act as first point of contact for customer inquires on billing, compliance, and general inquiries• Provide online demonstrations and educate customers on the features and online help resources available to enhance their use of the Constant Contact product• Independently resolve technical and customer support issues and escalate cases when appropriate• Provide valuable "front line" feedback on defects and enhancements to the Product Marketing and Engineering teams