Scott Cusack Email & Phone Number

Dallas/Fort Worth Area

Provide Desktop 2nd & 3rd Level Support for Energy Transfer Corporate headquarters in Dallas Texas. Currently supporting all aspects of Desktop and Helpdesk support for the entire Executive Staff as well as providing Desktop Support for the entire user base, including two of their major sites in North Dallas as well as various field offices located in the.

Fort Worth

Providing 2nd & 3rd Level Desktop support for International Client. Divisional Support for 30 Regional Facilities in DFW Metroplex. Including local Field Services, as well as South-East North America phone support.

Fort Worth

Various duties, including desktop/helpdesk support, backup support for backend of the enterprise.

Cleburne, TX

Lone IT personnel at North Texas region supporting 75 Users in house, as well as 100+ out in field. Also providing morning Helpdesk Support additional coverage.

Team Lead for major Migration Project for Alcon. Responsibilities include managing all aspects of 4500 user migrations from Win XP to Win 7. I currently manage a staff of eight to twelve Technicians in various duties including support for the users in a face to face as well as Helpdesk environment. We also oversee the creation of all system and user.

Solely responsible for all Helpdesk and Desktop Services for in house as well as remote users. Handling configuration, deployment, training, and maintenance for all Enterprise Desktop and Laptop systems. In charge of Enterprise printing solutions, peripherals, purchasing decisions, testing, configuration, and deployment. Extensive experience in Windows.