Scott Lewis Email & Phone Number

Rochester, New York, United States

New York, United States

• Development and implemented a centralized customer remediation process for student lending business. Led 12 regular staff and 15 temporary resources. Oversaw impact analysis, remediation development and execution of.
• Created and executed a centralized process to deliver efficiency and consistency in customer impacting incident remediation
• Procured, assessed skills and trained staff resources to address a high volume of… Show more Development and implemented a centralized customer remediation process for student lending business. Led 12 regular staff and.
• Procured, assessed skills and trained staff resources to address a high volume of backlogged incidents
• Established tracking and reporting of remediation activity and status for senior management for use in meeting regulatory expectations Show less

New York, United States

• Managed relationship with third-party vendor responsible for loan servicing activity on a substantial loan portfolio valued at $7.3B. Partnered with vendor in implementation and modification of servicing infrastructure.
• Built a monitoring and control program to validate service accuracy resulting in positive annual audit results
• Administered servicing platform and procedure changes leading to installation of eight loan programs and four benefit… Show more Managed relationship with third-party vendor responsible for loan servicing activity on a.
• Administered servicing platform and procedure changes leading to installation of eight loan programs and four benefit programs
• Headed servicing modifications to comply with regulatory fluctuations
• Served as subject matter expert on vendor servicing system functionality and processes

New York, United States

• Supervised relationships with three third party vendors responsible for loan origination and disbursement data exchange with college and university customers. Oversaw electronic transmission of student loan.
• Developed risk management and mitigation procedures resulting in… Show more Supervised relationships with three third party vendors responsible for loan origination and disbursement data exchange with college and.
• Developed risk management and mitigation procedures resulting in pro-active identification of data exchange issues
• Provided leadership for data exchange field changes to support implementation of six new lending programs
• Partnered with vendors on contract renewals and addendums to minimize organizational risk and ensure regulatory compliance Show less

New York, United States

Account Executive responsible for business development in the mid-Atlantic region for the College Board Student Loan Program.

New York, United States

• Collaborated in development and testing of a debt management program for post-secondary students
• Trained college and university staff on program and assisted with implementation

Massachusetts, United States

• Managed eligibility and distribution of federal and institutional financial aid to undergraduate and graduate students including endowed scholarships

Massachusetts, United States

• Performed control activities to test regulatory compliance for twelve University degree granting schools

Massachusetts, United States

Counseled student caseload of 500 including file review, appeals, awarding, enrollment verification and adjustments. Served as liaison with Bursar and Student Affairs Offices. Supervised all counseling staff and receptionist. Assisted in the development of office policy and procedures. Represented Financial Assistance Office at workshops & Open Houses.

Vermont, United States

Assisted in the management of a full service financial aid office and managed student case load. Oversaw Pell Grant program and institution endowed scholarship program.

New York, United States

Assisted in review and awarding of financial aid to a case load of students and management of the Federal Pell Grant program.

New York, United States

Managed college residence hall housing 250-300 students. Responsible for building management, student programming activities and student discipline.