After selling AnswerTech consulted with new ownership for 8 years.I have a diverse background in business consulting, e-commerce fulfillment, and estate management. I have developed innovative strategies to improve customer satisfaction and have provided professional assistance to clients in various aspects of e-commerce development.Partnered with stakeholders and subject matter experts to identify and implement customer-centric solutions, resulting in a 15% improvement in… Show more After selling AnswerTech consulted with new ownership for 8 years.I have a diverse background in business consulting, e-commerce fulfillment, and estate management. I have developed innovative strategies to improve customer satisfaction and have provided professional assistance to clients in various aspects of e-commerce development.Partnered with stakeholders and subject matter experts to identify and implement customer-centric solutions, resulting in a 15% improvement in customer satisfaction scores and a 25% increase in repeat customer purchases. Assisted clients with supply chain logistics management, resulting in reduced costs 10% for inbound and 22% for outbound logistics.Finished certification process as a Geographic Information Systems (GIS) Professional, showcasing expertise in managing geodatabases using ESRI technology.Additionally, I have managed a personal web marketing experiment Creating over 500 documents of content. Achieved 3,000,000 hits, 1,700,000 unique visitors with a 30% return visitor rate, and 10,000 downloads. Learned and implemented HTML and CSS for website development.Furthermore, I have held the position of President and Trustee of PHX Sons, Inc., where I managed my parents' estate trust, including personal assets, real estate, and investments. I also oversaw the operations of my father's contracting business and gained knowledge of options and commodity trading.Key Skills:E-commerce consultingBusiness growth strategiesCustomer satisfaction improvementWeb marketing and content creationHTML and CSS for website developmentCustom reporting from relational databaseEstate and trust managementContracting business operationsOptions and commodity trading knowledge Show less

Applied project planning and project management to optimize order picking procedures, implementing a tailored procedure manual that achieved a significant reduction in picking errors to less than 2% within a one-month period. Revamped warehouse operations and performance on semi-annual store execution review audits, achieving 100% and 90% scores, and continuously passing subsequent audits. Managed the command center and employee training for customer service, boosting customer… Show more Applied project planning and project management to optimize order picking procedures, implementing a tailored procedure manual that achieved a significant reduction in picking errors to less than 2% within a one-month period. Revamped warehouse operations and performance on semi-annual store execution review audits, achieving 100% and 90% scores, and continuously passing subsequent audits. Managed the command center and employee training for customer service, boosting customer reviews by 11%.Established delivery services for orders to customer homes and new construction projects, utilizing various logistic programs to determine the most efficient shipping methods.Current StatusTransitioned to part-time work at Floor & Decor while pursuing a Business Data Analyst bootcamp at Springboard.Seeking fresh opportunities beyond what Floor & Decor could offer. Show less

Mastered skills in analyzing business problems, data analysis, presenting business insights to different stakeholders, SQL, Python, and data Visualization.Data Analytics Projects:Effect of Covid on the Airline Industry: Analyzed the impact of Covid on the Airline Industry using over 56 million lines of flight data spanning almost 5 years and presented insights with an executive summary. Leveraged Tableau Prep Builder, and Tableau for data processing and… Show more Mastered skills in analyzing business problems, data analysis, presenting business insights to different stakeholders, SQL, Python, and data Visualization.Data Analytics Projects:Effect of Covid on the Airline Industry: Analyzed the impact of Covid on the Airline Industry using over 56 million lines of flight data spanning almost 5 years and presented insights with an executive summary. Leveraged Tableau Prep Builder, and Tableau for data processing and visualization.Olin Store Brazilian e-commerce: Conducted market analysis and proposed strategies to expand Olin Store's seller base to enhance and reduce delivery times for customers. Over 100,000 lines of order data across 11 tables, including geographic information and presented an executive summary. The entire project developed using Python, utilizing tools such as Jupyter Notebook, Pandas, GeoPandas, Seaborn, Matplotlib, and Prophet for forecasting. The results using a RISE slide show. Show less

Founder & CEO, AnswerTech (Start-up Telephone Answering Service & Inbound Call Center) AnswerTech Marketing (E-commerce Fulfillment) -- Founded and led a successful startup telephone answering service specializing in medical messaging and toll-free 800 order-taking services. Growing the business to the largest regional answering service in Northern Colorado with over 400 clients and revenues exceeding $1,000,000.Employed data-driven insights to produce customized client reports… Show more Founder & CEO, AnswerTech (Start-up Telephone Answering Service & Inbound Call Center) AnswerTech Marketing (E-commerce Fulfillment) -- Founded and led a successful startup telephone answering service specializing in medical messaging and toll-free 800 order-taking services. Growing the business to the largest regional answering service in Northern Colorado with over 400 clients and revenues exceeding $1,000,000.Employed data-driven insights to produce customized client reports and call center KPI reports, fostering a culture of performance improvement and driving a 10% enhancement in overall call center efficiency.Leveraged data models, queries, and data management techniques, utilizing relational databases.Negotiated and ratified contracts to purchase 3 smaller answering services, accelerating business growth.Recruited and trained a high-performing team with a low turnover rate for the industry, which was around 6 months, fostering employee loyalty and maximizing potential.-- Pioneered the development and implementation of AnswerTech Marketing, delivering end-to-end order processing solutions including warehousing, inventory control, customer service, and delivery, cross training of employees saving 17% in overhead.Secured wholesale distribution agreements with major companies like Teledyne Water Pik, 3M, and Pictorico Paper, a division of Mitsubishi.Developed an auto re-order program in 1994 before the concept of auto-ship became popular, with over 10,000 subscribers.Designed valued customer reward programs for Pictorico to gain repeat customers at a success rate of 15%.-- General Manager, AnswerTech & AnswerTech FulfillmentManaged all aspects of both divisions, including policy development, telecommunications, technology, staffing, operations, workflows, quality control, and client satisfaction.Reduced employee overhead by 17% through effective cross-training between the two divisions by streamlining operations. Show less