Scott Dankenbring Email & Phone Number

Greater St. Louis Area

• Managed statistical reporting for 1+ billion weekly transactions in 200+ countries, including setup and maintenance of weekly, monthly, quarterly and year-end reports from Data Warehouse. Troubleshooted problem areas.
• … Show more Managed statistical reporting for 1+ billion weekly transactions in 200+ countries, including setup and maintenance of weekly, monthly, quarterly and year-end reports from Data Warehouse. Troubleshooted.
• Received an Outstanding Performance Award from Account Management for statistical reporting, which showed where US customers could improve their transaction approval rates. This saved thousands of dollars per month by.

Greater St. Louis Area

• Managed the worldwide problem management deployment and support of new ticketing system. Effectively trained various departments on incident and problem management. Set up automated reports for internal departments..
• Improved performance and saved labor by automating incident classifications into the infrastructure of our ticketing system which eliminated hundreds of undefined incidents per week.
• … Show more Managed the worldwide problem management deployment and support of new ticketing system. Effectively trained various departments on incident and problem management. Set up automated reports for internal.
• Customized dashboards for global engineers and the Operations Command Center to prioritize open incidents and problems relevant to each department. Show less

• Responsible for the leadership and development of 25 people (12 directly, plus a night-shift manager with 12 direct reports). Ensured network and application availability which included backup systems. Created and.
• Acted as key member of transition team in moving the DataCenter to new location in O'Fallon, MO.
• Coordinated… Show more Responsible for the leadership and development of 25 people (12 directly, plus a night-shift manager with 12 direct reports). Ensured network and application availability which included backup.
• Coordinated transition of monitoring services from an outside vendor to in-house, which improved resolution times and enabled the company to customize monitoring alerts. Show less

Greater St. Louis Area

• Managed all incidents and changes to the residential and commercial applications used to create and/or renew phone service for customers in seven states. Coordinator three annual releases for application enhancements.
• Created an Access database for issues in test and production environments, enabling the company to prioritize work and assign fixes to a release.

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