Scott David Schuster Email & Phone Number

Washington D.C. Metro Area

Fairfax, VA

• Develops strong guest relationships while creating an exceptional service and culinary experience
• Provides friendly and attentive service and exceptional hospitality
• Successfully trains and develops wait-staff regarding brand standards, policies, procedures, and company core values
• Manages, leads, and directs culinary and service operations and activities that produce tangible results, increase operational efficiency, and grow brand
• Demonstrates excellence in providing operational support to culinary, service, and management teams
• Applies knowledge, skills, and competencies to execute service and culinary systems, methods, and processes that drive guest counts and store sales

Fairfax, VA

• Trained wait-staff of over 20 employees on company standards, policies, and procedures
• Utilized customer service and sales skills to achieve top-rated sales performance
• Managed relationships with guests to create an exceptional service experience
• Managed and implemented marketing strategies relevant to store social networking profile
• Directed activities of wait-staff with regards to serving, meal-prep, and sanitation procedures
• Collaborated closely with management to develop strategies to improve store turnover rates and efficiency of front-of-house processes

South Saint Paul, MN

• Achieved consistent top-rated sales performance recognitions and was designated as a top 10% performer
• Achieved inbound and outbound call center solutions on behalf of media-based business clients including major newspaper publishers, and national telecommunications and energy providers
• Engaged in direct inbound and outbound sales strategies to increase client revenues
• Directed client marketing strategies through direct sales and retention programs
• Completed a wide range of customer service, administrative, and account management tasks
• Achieved top-tier customer retention rate of 72% and consistent high customer satisfactions levels

Alexandria, VA

• Executed administrative support to medical, surgical, and nursing staff while using patient management software
• Assembled and maintained patient charts, routed telephone and intercom calls, and provided routine and time-critical information to medical staff
• Interpreted and electronically recorded patient medical history, medication schedules, physician orders, and discharge information