Scott Davidson Email & Phone Number

Chelmsford, Ma, Us

Burlington, Massachusetts, United States

• Managed (12) Global IT Analysts in (5) time zones for 24/7 coverage• Key escalation point for all IT Service Desk issues and the face of IT• Supported Office Infrastructure (60+ offices in 30+ countries)• Managed office buildouts for rapidly growing sales teams• Implemented Cisco/Meraki infrastructure as the global standard for office builds• Managed mobile device contracts and equipment for 1000+ devices• Implemented Mobile Device Management software (MDM) with Jamf / InTune• Implemented Jira Service Desk software• Worked closely with Project Managers on both resources and design/implementation• Implemented IT Change Management process• Implemented and Utilized Problem and Incident Management• Worked closely with our InfoSec team to investigate and remediate vulnerabilities• Worked closely with our IT Solutions Delivery team to contribute on best design and practices• Created entire library of IKB and Internal How-To Guides• Averaged 2800+/- Onboards / Offboards/ Transfers per year• Actively integrated (4) Global M&A transactions by leaning forward and getting people to work together to ensure value is captured• Integrated software with ADFS/OKTA for single sign-on (SSO)• Implemented collaboration tools such as Zoom / Fuze / Slack to ensure everyone can work remotely during the COVID-19 pandemic

United States

• Desktop Support• Tier 1, 2, & 3 support• Office Moves/Relocations/Setups/Decom• Relocated (6) of our largest offices personally• Coordinated relocation of many more

- Active Directory Domain Controller configuration- DNS, WINS, DHCP, FTP, SNMP, IIS, and Terminal Services configuration- Modify NTFS, Windows Firewall, and other security settings- Utilize VMWare workstation and server- Actively troubleshoot hundreds of desktops across multiple locations- Interact with vendors and end-users- Project Manage upgrades/rollouts- Install and troubleshoot MS Office products- Troubleshoot CPE elements (Routers / Switches / Modems)- Support and troubleshoot Windows 2000/2003 performance issues - Perform 24/7 x 365 off-hours support- Develop and maintain technical documentation- Install and maintain many industry specific COTS products- Manage all virus scanning configurations- Performing full system and database backups- Work with other staff in project teams, including serving in a leading role for time to time- Keen to learn new technologies and systems to keep pace with an ever changing industry

• Negotiated inventory delivery schedules• Improved supply chain relationships for order expedition• Provided operational input to former CEO• Manage the financial budgeting process• Research customer profiles to prepare strategic marketing campaigns• Improved warehouse management via improved warehouse organization• Generate sales relationships through many marketing and sales approaches• Oversee supply chain methods and improvements• Negotiate contracts for both vendor delivery and wholesale customer credit analysis• Managed small teams• Improve both gross and operational margins through cost analysis and management