• Understand customer’s business strategies and apply proven Customer Success methodology to lead them through all phases of the implementation journey, with a focus on adoption and customer outcomes.• Facilitate relationships between business and technical teams, identifying business drivers and processes, understanding user-centric design, and providing technical expertise related to AudioCodes products and the customer's technology environment• Responsible for contributing directly to AudioCodes services and delivering on key organizational metrics• Analyze and assess complex processes and systems of customer's business to ensure solution will meet the needs of the end users• Lead stakeholder engagement and organizational readiness program, leadership alignment, change impact analysis, education, communications, product adoption, and active use• Advise customers on business process enhancements based on best practices, business knowledge, and visibility into current vs. future state product capabilities• Create customer adoption benchmarks and forecasts based on defined business use cases

• Own and advocate for national accounts and champion their needs to InComm Payments.• Maintain weekly cadence meetings to understand and ensure that their objectives are realized.• Become a trusted advisor to our customers.• Be aware of and understand our customer’s pain points and coordinate assets and resources to bring about the best solution for the customer.• Work within cross-functional team environment to ensure initial deployment and monthly replenishments are completed smooth and efficiently.• Work as a part of the national sales team to identify opportunities for expansion within my accounts.• Provide value of our products and services through continual interaction with all key stakeholders, from operational to C- Suite levels.• Monitor for additional ways our customers can derive value from our services.• Create and deliver weekly sales and fraud reports to our customers.• Deliver all feedback from our customers to relevant teams within InComm.• Be the first point of contact for all issue that arise with the account.

• Understand customer’s business strategies and apply our proven Customer Success methodology to lead them through all phases of the implementation journey, with a focus on adoption and customer outcomes.• Facilitate relationships between business and technical teams, identifying business drivers and processes, understanding user-centric design, and providing technical expertise related to Citrix products and the customer's technology environment• Responsible for contributing directly to Citrix product line and delivering on key organizational metrics• Analyze and assess complex processes and systems of customer's business to ensure solution will meet the needs of the end users• Lead stakeholder engagement and organizational readiness program, leadership alignment, change impact analysis, education, communications, product adoption, and active use• Advise customers on business process enhancements based on best practices, business knowledge, and visibility into current vs. future state product capabilities• Participate in the sales cycle as needed to gather requirements, formulate delivery approach, and develop a proposal/post-sale engagement plan• Create customer adoption benchmarks and forecasts based on defined business use cases

• Architectural Signage Consultant providing custom signage solutions for both interior and exterior applications. Acting as the face of Custom Sign Company, an established signage provider that manufactures everything in house.• Experienced in creating and managing a client-base through referral based business, cold-calls, and prospective active projects with signage needs through publications. Multi-faceted approach to business development.• Provide an simple and cost-effective solution for general contractors, to consult with architects and designers to help them provide an outstanding signage package to their client, and to work directly with end-users of signage to ensure an smooth project that requires minor input on their part, but provides a high level of satisfaction at project completion.• Experienced at involvement on projects during all stages in the project's life cycle. Comfortable working with a blank slate to provide a turn-key approach or to bring value through manufacturing/installation services and suggestions for improvement on an existing signage package.• Typical procurement models include design/build from scratch, negotiated with slight drawings/planning development, or hard-bid on a completed package developed by others.

Architectural Signage Consultant

Responsible for the sales of JMP software, solutions and services in a high volume, multi-tasking environment to prospective and current accounts. Collaborate with other sales personnel, engineers, and marketing to position and leverage sales opportunities to acquire, grow and retain customers within a new territory.

• Examined, collected, and preserved friction ridge evidence from weapons, munitions, IED’s (improvised explosive devices), post mortem remains, and other various items submitted to the lab for forensic intelligence purposes using defined analytical methods. • Help persuade military personnel on the value of battlefield forensics; overcoming objections of cost, practicality, shortage of equipment, and lack of training.• Developed and taught fingerprint science and evidence processing techniques to US forces, Iraqi Army, and Iraqi Police.• Advised military CID (Criminal Investigation Division) and special operations personnel of forensic capabilities and protocols.• Provided tours, training classes, and scientific briefings for the upper echelon (captains, majors, colonels, generals) of US and Iraqi military personnel.• Prepared reports for submitters, supervising majors, and military intelligence.• Supervised other latent print examiners and forensic photographer.• Coordinated closely with CEXC (Combined Explosive Exploitation Cell), DNA, Firearms, and other lab personnel to establish optimal evidence exploitation protocols.• Managed and maintained the general working order and sustainment of the Latent Evidence and Forensic Photography Sections.

• Consistently finished in the top 3 case closers each month (sometimes exceeding quota by 300-400%) while maintaining 100% accuracy.• Sworn law enforcement agent thoroughly trained in all areas of investigation including interrogation techniques. • Conducted training for new agents and law enforcement personnel in latent fingerprint analysis and comparison techniques.• Teach Science of Fingerprint college class when requested.• Lead informational tours through the SBI Crime Laboratory Facility and explain the different fields of forensic science.• Provided expert testimony in the field of latent prints in state and federal courts.• Collaborated with outside law enforcement agencies, medical examiners, and other forensic disciplines.• Responded to and processed crime scenes for latent prints.• Entered and searched latent prints through the AFIS (Automated Fingerprint Identification System) when suspects are not known.• Generated professional reports of findings and prepared photographic court chart enlargements.• Performed technical reviews of coworker’s cases and verifications on identifications.• Received and analyzed evidence from local, state, and federal agencies for the presence of latent prints. Utilized various powders, chemicals, dye stains, and alternate light sources to develop latent prints. Determined whether or not developed latent prints are of value for comparison purposes. Lifted, photographed, or captured prints for comparison with known standards in order to effect identification.• Captured, enhanced, preserved, and uploaded to the Automated Fingerprint Identification System (AFIS) latent friction ridge detail using digital photography equipment, high resolution scanners, and digital enhancement software.