Oversee day to day operations of hosting business.

Maintaining overall system health of servers and internal tools.• Answering customer support chats and tickets using Zendesk.• Managing Liquid Web Cloud and Pressable based customer accounts.• Managing Rackspace Email systems.• Creating/maintaining Knowledge Base articles and videos.• Helping customers with all aspects of WordPress.• Resolving various customer website and server issues.

Provided clients with efficient support – Responded to phone calls, emails, and help desk tickets.Maintain focus and composure in face of difficult customer situations.Instructed end-users regarding computer and website literacy.Helping users get their website setup or transferred.

Worked closely with clients to analyze IT system requirements, clients information technology needs and their resources in order to plan IT projects and fulfill clients expectationsDeveloped IT system specifications after evaluating customer’s nature of work and business volumeSolved clients IT issues – Determined changes, recommended quality software, projected modifications of software, hardware and networking.

Collaborative online editing. Merged into http://etherpad.org/

Daily network administration and maintenance on a network of 250+ desktops, laptops, and networked devices. Server maintenance, upgrade, repair, and testing.