Scott Dickstein Email & Phone Number

Kansas, United States

Kernersville, North Carolina, United States

• Provide Tier 2 and 3 Onsite IT support of Workstation, Server, Network, and critical hardware.• Troubleshooting network issues related to Firewall, Switches, Modems, and Cabling.• Installation of server hardware, workstations, network appliances, cabling, and peripherals.• Reviewing client’s current infrastructure to determine current and future needs that provide a positive business impact.• Perform a white-glove experience for customers that builds a bond rather than have them feel like just a customer.

Kernersville, North Carolina, United States

• Assist with large and small-scale projects including server migrations, email migrations, VoIP installation, workstation deployments, network infrastructure deployment and/or upgrades, Microsoft security integration and deployment, multifactor integration and deployment, user training, and 1 on 1 sessions.• New Client Onboarding that included network infrastructure, server, and workstation evaluations. Creating supporting documentation for internal support. Training sessions with clients POC

Kernersville, North Carolina, United States

• Working in a high-paced call and ticket environment of 190+ businesses with the ability to stay focused and driven on a task while still efficiently multi-tasking.• Excellent team-building skills with a drive and passion to train fellow colleagues while keeping an open mind to new growth and knowledge for myself.• Organization and Documentation for in-company and customer side to maintain ongoing support.• Provide constant customer and team communication to ensure the highest quality of satisfaction is delivered.• Primary Role in delivering technical support for Windows 10, Mac OS, Server 2008-2019.• Point of Escalation for Help Desk Support.• New user creation in Active Directory, Azure Active Directory, and Office 365.• New Workstation image creation/deployment, configuration, and setup for local and remote users.• Maintaining, updating, and creating group policies for local and server management.• Proficient knowledge in Microsoft Cyber Security to ensure clients have current and updated security protection.

• Windows 10 and Mac OS• Microsoft 365• Admin Center – Exchange, OneDrive, Sharepoint, User Management, Licensing• Security and Protection Center – Threat Management including ATP, DKIM, DMARC, MFA, Auditing, Discoveries, Message Trace, Security Lockouts.• Office 365• Skilled in most Office Programs (Word, Excel Outlook, Sharepoint, OneDrive, Teams) • Installation, support, training, and continuity.• Microsoft Server 2008-Present • Active Directory• DNS, DHCP• Group Policy• Terminal Server, File Share Server, Virtual Machine Hosting• Setup, monitoring, configuring and restoration of backups through Shadow Protect, Datto Backup, and Datto Cloud Continuity. • Azure Cloud • Azure AD• Group Policy• Multifactor Authentication• Conditional Access policies• Azure Security• Virtual Machine’s• Deployment• Mobile Device Management (MDM)• Break/fix support for Printers, Copiers and Scanners.• Network troubleshooting, wiring, configuration, and management• Network Appliance Management (Cloud Hosted and Local) – Meraki, Netgear, Cisco, Ubiquiti, and Datto• Creation of Client VPN, and Site to Site VPN• Configuration of • Datto Remote Monitoring and Management, Autotask ticketing System, Cisco Duo MFA, ITGlue Documentation, Webroot Portal

Greensboro/Winston-Salem, North Carolina Area

Built customer relations through marketing high customer satisfaction.Assess customer needs and unknown wants to determine their end goal.Remain knowledgeable on all new and old products and discussed available alternatives to maintain customer satisfaction.Used multiple programs in order to maintain customer accounts, inventory stock and employee resources.Handled both large and small personal accounts of 1-25 lines and business accounts with 25-100 lines.Actively seeking new customers/sales through previous sales or finding new ones through making phone calls at any down time.

Greensboro/Winston-Salem, North Carolina Area

Teach and guide fellow associates in department.Managed workflow to better help customers.Heavily seek customers in store.Vast knowledge of products in every department with current and future products.Maintained sales goals for departments on a monthly, quarterly and yearly basis.Ensured complete customer satisfaction.Processed POS systems in each department.

Greensboro/Winston-Salem, North Carolina Area

Front facing customer repairs of computers, laptops and tablets.Advanced and basic diagnostic support and troubleshooting.Accurate and detailed over the phone troubleshooting.Network diagnostics to determine related issue.Windows OS Repair including registry repair, virus removal and policy repair as examples.Check in all customer devices with all details pertaining to issue.Follow up with all customers and relay any updates of their device.Handled all shipping and receiving of devices requiring Tier 2 or higher offsite repairs.Managed all outgoing calls to customers related to product.