At NAIS, I work with the Director of Engagement to develop and implement strategic plans for recruitment, retention, and revenue growth for a national organization in a rapidly changing market. Specifically, I have:- Managed the membership renewal cycle process for over 1,900 members, generating nearly $10 MM in revenue- Overseen consistent 98% -99% member retention over a six year period- Overseen continuous new member growth (including 23% growth from 19/20 - 20/21, resulting in $135k in additional revenue)- Initiated recruitment list scrubbing process resulting in 6,600+ clean leads - Managed all facets of new member application processing and onboarding- Led efforts to reframe recruitment messaging, increasing effectiveness and relevance- Coordinated member and prospect communication efforts - including strategy, copywriting, staff training, and outreach- Tracked and analyzed member and prospect engagement data to identify success, emerging trends, and actionable ideas- Worked cross-functionally across departments to evaluate membership value and foster strategic change- Managed customer inquiries and ensure high level interaction through adept customer relationship database management- Supervised team of one to two temporary staff members, including evaluation of their growth and performance- Created, hosted, and oversaw production of 5 seasons of an original podcast averaging 1015+ listens per episode- Coordinated the selection, ordering, and layout of furniture and promotional materials for 2 conference member resource spaces annually

I serve as the first and primary point of contact for new and renewing member schools, lead and track the various processes involved in membership, and participate in the strategic review of membership policies and processes. My key responsibilities include:- Implementing and tracking membership recruitment campaigns- Identifying and tracking member and subscriber prospects- Managing all steps of the membership and subscription application process, including review, communication with school, invoice creation, and any necessary coordination with the accounting team- Managing process of welcoming and orienting new members, including hosting new member webinars- Responding directly to membership inquiries- Managing annual dues invoice process and annual termination process- Regularly evaluating and streamlining membership application and vetting process, as well as current membership and subscription packages- Managing annual outreach to members at key relationship points- Coordinating the NAIS Member Resource Center at NAIS Annual Conference and NAIS People of Color Conference

- Instruct students in wide variety of repertoire and guide them to achieve high-level results- Promote self-discovery and personal growth by motivating students to interact and have fun in lessons- Coordinate and plan individualized lessons for a diverse range of students

- Facilitate marketing collateral distribution- Aid in the creation and implementation of promotional strategies- Develop an effective group sales marketing strategy- Represent Mount Vernon at community events and tradeshows- Serve as a liaison for special groups (concierges, tour guides, hotel partners, military personnel, etc.) and coordinate group events as needed- Assist with departmental expense reporting, supply orders and lead fulfillment- Monitor TripAdvisor, Yelp and organizational photo-sharing platform- Manage special projects as assigned

- Assist patrons with ticket purchases, donations, directions and general questions- Accommodate subscription requests and exchanges efficiently in rapid-paced environment- Research and develop successful marketing strategies to increase individual and group attendance

- Support theater initiatives and activities through database management and high quality customer interaction - Learn and implement a variety of new tasks quickly through direction, collaboration and independent work - Provide administrative support including expense tracking, bookkeeping, filing and other tasks as needed - Performer in Sunset Boulevard

Will also appear on the Original Cast Recording

- Service the ticketing needs of patrons effectively and enthusiastically - Trouble-shoot ticketing issues by working with colleagues to accommodate customer’s requests- Operate ticketing software proficiently after an abbreviated training period

- Perform in four shows in a little over two months- Self-motivate to work long hours and give entertaining performance

- Foster an inclusive, respectful and welcoming residential community where students can succeed- Regulate student conduct and implement University policies in a detailed and timely fashion- Plan events that build community within the residence hall and are both educational and engaging

- Create imaginative, age-appropriate lesson plans for elementary and middle-school age Italian students- Adapt quickly to new and challenging situations, both individually and as part of a team- Exude positivity and contain an endless amount of energy and patience

(Four Main-Stage Musicals)- Implement stage manager's directives to make rehearsals and performances run smoothly- Maintain a cool head while multi-tasking and delegating under pressure- Learn a variety of new tasks quickly either through direction or independently

- Inform alumni and parents on exciting upcoming and ongoing events at the University - Actively listen to alumni and parent concerns and respond in a polite and positive manner - Request financial support and donations - Spring Semester 2008 donation success rate: 70%