Fully incharge of 60 operational hotel and 28 pre-opening hotel of Lanou including engineer,purchasing,design,General Manager recruitment pre-opening operation grand opening operation meanwhile incharge of M hotel Binzhou projection which build as first five star hotel in Binzhou.

Build up new national upscale hotel brand with each department and TBDC at HQ which target at new generation travelers among first and second tier cities. Pre-opening hotel in Qingdao downtown area which near the Olympic Sailing Center with 122 nice sea view rooms and 500 square meters ballroom, all day dining restaurant with 89 covers, one laundry room and a fitness center including 2 swimming pool and other facilities, one museum which authorized by the British Museum. Make detail opening plan according to the POB, monitor the construction, purchasing ,HR recruitment, operation preparation’s strategy. Maintain good relationship with government departments ensure all opening procedure doing well.

Daily operation and management of rooms department for complex hotels ensure in good condition, analysis the market demand of Tianjin and formulate department work plan, complete the work report, make strategy to achieve the high occupancy and finish the budget of MOD revenue. Maintain good customer relations, handling guest complaints effectible, handling emergencies with executive team, handling owner issue with GM, finish owner report ,in charge of GV, MRW, BSA make sure achieve the goal of BSC , analyses guests comments on GV and Trip Advisor OTA make smart plan to maintain high quality of service, daily cost control of rooms department. Assist EAM(ic S&M) monitor MEA revenue keep the daily target and finish according to the budget. work together with DOS and DOF make sure forecast accuracy of room revenue and MOD revenue. Play as rooms contact with area operation department to update key figures and feedback all new information and policy to hotel management team. Maintain good relationship with each department make sure the team work.Guest Voice data improve from 60.2 to 68.3 ranker jump from 23 to 14 among 33 Renaissance in APAC. Trip Advisor rank from 5 to 4 among 1,358 hotels in Tianjin. Ctrip score from 4.5 to 4.6 in 2 month MRW enrollment over last year 33%, win 2017 Q4 Great China enrollment reward. maintain the BSC at K performance, rooms up-selling over LY 50% and premier room occ maintain at 13% maintain MEA OCC at 85% ADR 623 RevPAR 530.

Daily operation and management of Front Office including Front Desk, GSM, Concierge, Transportation, Business Center, GSC, Club Lounge, Fitness Center, SPA and ensure in good condition, analysis the market demand of Yantai, and formulate department work plan, complete the work report, make strategy to achieve the high occupancy and finish the budget of MOD revenue. Maintain good customer relations, handling guest complaints effectible, handling emergencies with executive team, handling owner issue with GM finish owner report ,in charge of GV, SPG, LRA audit make achieve the goal of BSC , analyses guests comments on GV and Trip Advisor OTA make smart plan to maintain high quality of service, daily cost control. Play as champion after company merge push each department to finish the update of new standers and program. Play as rooms contact with area operation department to update key figures and feedback all new information and policy to hotel management team. Maintain good relationship with each department make team work.Performance: Guest Voice YTD data keep at 70% the rank at 15 over 119 Sheraton in APAC. Trip Advisor rank from 5 to 2. Ctrip score from 4.5 to 4.7. SPG enrollment over last year 25%, maintain the BSC at K performance, finish budget for MOD revenue and the profit over last year 5%, rice dumpling sales increase 20%, cost saving drop down 9%.

Daily operation of Front Office, familiar with function of FO service facilities, and ensure in good condition, analysis the market demand of Taian, and formulate department work plan, complete the work report, make strategy to achieve the high occupancy, maintain good customer relations, handling guest complaints effectible, handling emergencies with executive team, handling owner issue with GM finish owner report, in charge of SEI,GEI, SPG, LRA audit make sure the KPI completed, analyses guests comments on Huiping and TripAdvisor make smart plan to maintain high quality of service, daily cost control including general supplies and labor cost, play as rooms trainer in daily operation communicate with area rooms leader and original office improve training and rooms projects, assist EAM with OPEX calendar to optimal management, maintain good relationship with each department make team work. Performance: Keep the GEI above 9 score in two years , Trip Advisor rank from 10 to 4, Ctrip score from 4.5 to 4.6, SPG enrollment increase 4% per year, LRA achieved goal in two years, achieved the budget for MOD revenue, Dep cost drop down 7%.

Daily operation of Front Desk,GSM,Concierge, GSC and Fitness Center. Assist FOM check all the operation status and control SPG and GEI target, training LRA standard and handling the audit, analysis the market demand of Tai’an, make new products and sales plan of MOD to increase the revenue.Performance: Transportation revenue increased 47% than last year; business center revenue increased fourfold than last year; fitness center revenue increased 120% than last year. Obtain the Operational Innovation Program Award of Starwood North Area Q3 2014.

Handing guest complain and make good service for the guests; provide butler service for VIP guest; be HIMS team leader and take the daily safety check of hotel; assort with daily operation with every department; assist FOM with front office operation, SPG and GEI.