Accepted redundancy after Toll sold the Toll Secure business unit to Prosegur in November 2016.Currently looking towards an exciting future - Making a Difference.Developed the strategy for Toll Transport to enter the Cash in Transit Industry with the key priority to be awarded CiT services for a Top 4 Australian Bank. Transitioned into building and leading the Cash Operations team of over 50 staff along with the responsibility of key relationship management of a key banking… Show more Accepted redundancy after Toll sold the Toll Secure business unit to Prosegur in November 2016.Currently looking towards an exciting future - Making a Difference.Developed the strategy for Toll Transport to enter the Cash in Transit Industry with the key priority to be awarded CiT services for a Top 4 Australian Bank. Transitioned into building and leading the Cash Operations team of over 50 staff along with the responsibility of key relationship management of a key banking client.Key Responsibilities• Relationship manager to key banking customer contract (+50% of revenue)• Provide expertise in the tender responses for cash processing and customer operational needs • Drive continuous improvement initiatives improving efficiencies and customer service• Develop and embed compliance based processes and operationally audit these standards • Led the cash operations team of over 50 team members • Work with leadership team to deliver on business strategy• Update, implement and manage internal AUSTRAC AML/CTF Act compliance obligations Show less

Key Responsibilities• Key relationship contact and representation for two major Australian Banks • Delivered on banking clients SLA’s relating to ATM cash servicing, branch cash servicing, bank branch and ATM optimal cash holdings, customer banking errors, bank branch procedure support and reconciliation• Reduce bank cost base through optimisation of transport service, physical cash holdings, branch cash errors and ATM cash errors• Led a team of over 30 employees across… Show more Key Responsibilities• Key relationship contact and representation for two major Australian Banks • Delivered on banking clients SLA’s relating to ATM cash servicing, branch cash servicing, bank branch and ATM optimal cash holdings, customer banking errors, bank branch procedure support and reconciliation• Reduce bank cost base through optimisation of transport service, physical cash holdings, branch cash errors and ATM cash errors• Led a team of over 30 employees across Operations, Analysis and Project Management• Cash management of $600M of physical cash across 5000+ cash points• Supported business expansion by delivering on key projects on time and providing expertise in tender responses• Responsible for budget setting, management and reporting• Business Continuity Plan development, testing and updating Show less

Key Responsibilities• Led a team of 17 employees across Operations, Analysis and Project Management, including stakeholder engagement across diverse senior management teams• Financial management of +$40M budget for outsourced expenses, $340M physical cash management across 2500 cash points• Supplier contract development and management across 3 key suppliers • Responsible for budget setting, management and reporting• ATM uptime through cash usage forecasting and minimising… Show more Key Responsibilities• Led a team of 17 employees across Operations, Analysis and Project Management, including stakeholder engagement across diverse senior management teams• Financial management of +$40M budget for outsourced expenses, $340M physical cash management across 2500 cash points• Supplier contract development and management across 3 key suppliers • Responsible for budget setting, management and reporting• ATM uptime through cash usage forecasting and minimising ATM ‘Out of Cash’ situations• Business Continuity Plan development, testing and implementation• Policy & procedure ownership for cash operations across NAB• Continuous improvement of cash processes for retail store network to reduce time wastage• Deliver on retail and business banking clients SLA’s relating to ATM cash servicing, branch cash servicing, bank branch and ATM optimal cash holdings, customer banking errors, bank branch procedure support and cash account reconciliation support• Reduce bank cost base through optimisation of transport services, physical cash holdings, branch cash errors and ATM cash errors Show less