• Achievement of parts, accessory, retention products and periodic maintenance visit targets.• Achievement of after-sales Customer Satisfaction scores.• Agree and implement measurable improvement plans• Monthly roll out, management and implementation of the HAOS (Honda Aftersales Operation Standards) programme. • Dealer adherence to all Aftersales Franchise Standards, policy and procedures.• Ensure Dealers fully support all Honda programmes and derive maximum benefit in terms of customer satisfaction, retention and dealer profit opportunity.• Liaison with Customer Relations to help support customer complaint handling at local level.

• Deliver improved customer satisfaction and increase return to workshop results. • Completion of “Aftersales Business Reviews” with dealership staff and management.• Guide dealerships through the process of “Managing Change”.• Responsible for increasing workshop hours along with increased parts sales.• Ensure highest levels of profitability based on improving “Key Performance Indicators.• Implementation of processes to increase retention within dealership PARC.

• Deployment of new programmes and follow-up of actions to improve dealership profitability.• Increase customer retention within dealership PARC.• To ensure the highest levels of customer satisfaction possible.• Ensure standards set by vehicle manufacturer are respected.• Ensure highest levels of profitability based on improving “Key Performance Indicators".

• Deployment of new programmes and follow-up of actions to improve dealership profitability and turnover:• Increase parts sales through the Renault Approved Accident Repairer Centre (Bodywork) network• Increase customer retention in the Renault dealer network• Increase parts sales through the Independent Motor Trader

Responsibility for after sales service in Scotland and the North West of England. • To ensure the highest levels of customer satisfaction possible• Ensure standards set by Renault UK are respected• Ensure highest levels of profitability based on improving “Key Performance Indicators”• Direct reporting to Regional DirectorTo act as an interface between Renault UK and the Dealer Network:• When deploying Renault UK strategic initiatives and tactical programmes• When setting / negotiating targets and commercial objectives• When dealerships have an issue with Renault policiesTo provide assistance to dealers to maximise their market area and levels of profitability:• Analysis of local market opportunities• Spread best practices• Correct issues through action planning• Marketing

Management of dealerships in Scotland• To ensure the Renault UK Parts target objective in my area is achieved• Annual Purchase Target of £12 Million• Quarterly Purchase Targets• Utilisation of £50,000 budget to assist dealers with Marketing

Sales of automotive parts to Independent Motor Trade

Sales of new and used cars for Honda dealer.