Scott Doscher Email & Phone Number

Tampa/Sarasota

Ticket queue based support for hardware and software issues Troubleshooting technical issues ranging from hardware failures to end user training issuesSupported user provisioning in the Active Directory environmentManaged end to end service delivery, including scheduling and prioritization

St Pete

Performs NOC technical functions that include: Alarm monitoring, low-high severity incident escalation, while exercising a wide degree of responsibility requiring leadership, creativity, and latitude traits demonstrated in a very dynamic team environment.Works closely with the Customer Service, Implementation, Software Development and QA teams in order to insure efficient monitoring, troubleshooting and issue resolution for our internal and production services.Technical tools used to perform job functions include:Microsoft Windows Professional, Microsoft System Center Operations Manager (SCOM), Solar winds Monitoring, JIRA, Splunk, Oracle Enterprise Manager, Policy Manager, Keynote, and Send Word Now.

Apollo (subcontract to Apex/SunTrust) 2012Ticket queue based field support for hardware and software issues at SunTrust banksTroubleshooting technical issues ranging from hardware failures to end user training issuesFirst response remote support for Hewlett Packard computers and printersOn-site field support of all hardware and software issues not able to be supported remotely

Insight Global (subcontract to AT&T) 2008 - 2012Ticket queue based phone support for multiple clients including AT&T, Cox Cable, PC Richard and Son and ACN.Troubleshooting technical issues ranging from hardware failures to end user training issuesConsistent record of handling customer's needs, including seeing the issue to resolutionMentored junior Remote Support Specialists with technical and process trainingSupported security software including various Antivirus and Malware removal toolsSupported configuration of routers other network hardwareSupported various Windows configurations, from Windows 98 through Windows 7, and various Office software systems.

Supported the Tampa Division office and remote sales teams with day to day IT issuesTroubleshooting technical issues including Cisco router configuration, desktop and laptop build/configure and customization and server installation and maintenanceManaged mobile office moves for approximately 20 sales teamsSupported user provisioning in the Active Directory environmentManaged end to end service delivery, including scheduling and prioritization

• Supported the Tampa Division office and remote sales teams with day to day IT issues• Troubleshooting technical issues including Cisco router configuration, desktop and laptop build/configure and customization and server installation and maintenance• Managed mobile office moves for approximately 20 sales teams• Supported user provisioning in the Active Directory environment• Managed end to end service delivery, including scheduling and prioritization

Ticket queue based field support for hardware issues for home based customersTechnical troubleshooting for a vast array of hardware including printers, scanners, laptops, desktops and nearly any peripheral that can be connected to a computerCoordination and scheduling of on-site hardware servicesTrained end users and less experienced colleagues on various versions of Windows and Office based software.

Ticket queue based field support for hardware issues at major customersTroubleshooting hardware including Hewlett Packard, Dell, Toshiba, Compaq and Packard Bell computers and printersSupport for corporate clients including SunTrust, GE (multiple divisions) and Sony.

Years of service to the organization including several promotions and expansions of responsibilityInitially served as a field engineer responsible for client-facing IBM hardware supportGiven responsibility to own ThinkPad support for the entire Queens boroughSupported the ADP division including technical hardware and software support of stock trading and financial institutionsDirectly supported IBM systems on the NYSE trading floorPromoted to the IBM end user helpdesk as a technical expert, and began ticket queue based phone support of all IBM hardware products

Computer And Information Systems Security/Information Assurance, 4.0

Classes I've Pass so far Microsoft Office Excel, Network Administration, Windows, Information Technology, Unix/Linux, Internet Browser.

A.A.S, Computer Technical Electronics

• Anthem, Brandon, FL Associates Degree Expected Graduation 6/2014 • Computer Security and Network Technician, 06/2012- 06/2014 •.