Scott Dowell Email & Phone Number

Columbia, South Carolina Metropolitan Area

Responsible for assessing end user needs, evaluating software products, integrating applications, managing project implementations, and providing high level support to all levels of the firm. Mentor/coach other analysts on the team to improve support, extend knowledge of new software applications and maintain a good work atmosphere. Install, configure, test, maintain and upgrade a variety of client, server and web-based applications. Creating, executing, and maintaining company databases as well as developing reports for C-Suite executives and other departments.

Atlanta, Georgia, United States

Coordinate with teams and resolve all complex application and system issues.Design and maintain expertise in flow of application process and systems related to company.Administer and resolve applications issues, provide updates and perform root cause analysis.Plan, execute books and implement applications and configuration change procedures to ensure optimal Quality assurance for all applications.Develop, sustain and evaluate delegated business processes and related applications.Supervise all alerts related to application and system procedures and provide services proactively.Maintain good professional relationships with counterparts of engineering and customer support departments.Install and prepare tools required for proper functioning of website front line applications on regular basis.Organize and implement projects ranging from small to medium size and provide assistance to all processes under guidance of team Senior Engineers.Perform root cause assessment and debug all issues on server domain, and availability of applications.Coordinate with departments and QA departments and administer code migrations in various environments and production outputs.Provide support and identify all issues and prepare appropriate documentation all issues and solutions.Manage all production system and recommend ways to optimize performance and provide solution to problems and prepare reports for all problems.Identify and provide resolutions ranging in complexity from medium to high.

Conduct staff needs assessments by way of surveys, interviews or evaluations; develop training materials and customized curriculum (e-learning and instructor-led); communicate technical information to users in non-technical, clear terms; review and recommend curriculum changes and new curriculum providers; work with Senior Management personnel to ensure our training needs are in line with the firms needs; implement and maintain a corporate Learning Management System (LMS); plan, coordinate, schedule and present training classes on a wide range of topics to all levels of staff; deliver and maintain the New Hire Training program; maintain computer training lab by installing software and repairing hardware; provide follow-up support and further training assessment to staff; establish and manage an annual training budget; assist with providing information for the GA Tax Training Credit program.Assure availability as SME (Subject Matter Expert) in all software and technology; provide tier 1-3 technical support for all levels of staff; diagnose technical problems on workstations as well as servers; organize and prioritize technical support schedule; coordinate the move, installation and setup of computers, audio visual equipment, cellular telephones, personal digital assistants (PDA) and peripheral equipment; load and install software on workstations and servers; determine reassigning or the surplusing of outdated equipment; create, test and implement user profiles and accounts for the network access; recommend networking software/hardware components; perform diagnostics on computers and related equipment; review technology purchase requests from departments; evaluate client needs within department/unit guidelines to ensure future compatibility with system standards; purchase necessary equipment and supplies.Manage help desk and training staff, facilitate and resolve employee issues; provide motivational assistance, coaching and leadership.

Training: Develop training materials and customized curriculum; communicate technical information to users in non-technical, clear terms; review and recommend curriculum changes and new curriculum providers; evaluate additional training modalities; plan, coordinate, schedule and present training classes on a wide of topics - either as instructor-led or web-based training; conduct assessments for training needs by survey, interview or participant evaluations; provide follow-up support and further training assessment to students.Technical Support: Provide technical support for clients and staff; diagnose technical problems; maintain troubleshooting log; coordinate moving, installation and setup of computers, audio visual, personal digital assistants (PDA), and peripheral equipment; load and install software; recommend networking software/hardware components; perform diagnostics on computers and related equipment; reviews technology purchase requests from departments; evaluate client needs within department/unit guidelines to ensure future compatibility with system standards; prepare written recommendations and assist in the preparation of the necessary paperwork to purchase equipment; contact vendors to evaluate and research products and services available; collaborate with Procurement Services to expedite purchases.Data Management:Develop, maintain, and troubleshoot e-mail list servers; research educational resources for adult education providers and create abstracts, news items and hyperlinks to post to hosted website; work with database designers and web developers to maintain website and online databases; conduct customer usability studies; recommend and implement website and database changes; assist in developing and maintaining security controls and standardization; enter, maintain and retrieve information from databases for reporting and special projects.

Ba, Liberal Studies

High School Diploma, General Studies