• Manage an effective HR and People function through the consistent delivery of key people policies and procedures as well as ensuring delivery of store KPI results against budget / target.• Work with the Store Manager to develop the store teams, creating high achieving, capable and engaged managers and colleagues. • Coach, mentor and guide managers on all people related matters (welfare, disciplinary, grievance and appeals) • Leading the recruitment process from identification of requirements through to offer.• Complete all onboarding requirements to ensure adequate resource as well as identifying and nurturing talent from within to ensure a sucessful sucession plan is in place.• Monitor and control all aspects of labour turnover and absence• Support colleague welfare and drive morale within the store• Carry out daily inspectoral role ensuring company standards and ways of working are achieved including Food Safety, Health and Safety, colleague availabilty and capability and outstanding customer service.• Control and manage payroll and holiday spend is within budget.• Weekly and adhoc Manager in Charge duties covering all aspects of the store operation.

• Management of petrol filling station, customer service desk and tobacco kiosk daily operation.• Rotas, holidays and training management of all colleagues within my departments.• Leading the execution of health and safety and policies and procedures across my departments.• Driving outstanding service across all areas of the store to champion customer satisfaction.• Coaching and developing colleagues.• Daily inspection of deaprtments to ensure compliance and readiness for internal / external audits.

Administration and Cash Office Supervisor - Aug 2012 – Aug 2013Administration and Cash Office Manager - Aug 2013 – Mar 2015Cash Office Assistant - Oct 2015 – Sept 2016• Responsibility for ensuring Legal Paperwork for all departments within the store were completed on time.• Ensuring colleagues accurately completed records in line with legislation and company policy and findings reported to relevant manager.• Stock, supplies, and stationary ordering completed accurately always ensuring adequate levels addressing shortfalls and substandard deliveries. • Managing price accuracy across the shop floor to ensure full compliance with trading standards, addressing discrepancies and timely implementation of ongoing price changes.• Auditing / checking in store produced products weights met regulations. • Responsibility for store marketing following marketing guides, seasonal changeovers, and planning and organising price cut activity as required. • Leadership of the department team including rotas, holidays, training, and ensuring their welfare. • Responsibility for cash office – ensuring all cash and electronic payments were processed through our back-office systems, complete till counts/checks, investigate surplus/deficit results, complete safe audits, order change and prepare, process, and deposit all banking

Cabin Crew Mar 2005 - Nov 2005 – Seasonal Cabin CrewMar 2006 - Nov2006 – Seasonal Cabin CrewMar 2007 - Nov 2007 – Seasonal Cabin CrewMar 2008 - Nov 2008 – Seasonal Assistant Cabin ManagerMar 2009 - Nov 2011 – Assistant Cabin ManagerMar 2012 - Aug 2012 – Seasonal Cabin Crew Mar 2015 - Oct 2015 - Seasonal Cabin CrewMar 2016 - Sept 2016 - Seasonal Cabin Crew• Aircrafts trained and operated on A320, A321, A330, B757, B767• Working as part of the team onboard to always ensure safety and welfare of our customers.• Providing excellent customer service to every customer on board. • Driving onboard spend through product knowledge and promotion. • Completing all safety checks, pre and post flight, ensuring any issues were raised in line with company policy. • Advising and supporting customers to complete any documentations they would require in destination country.• Responsibility for HM customs paperwork and procedures were completed post flight. • Follow and ensure compliance with company bar procedures and security of monies.• Respond to passenger illness, and challenging situations. • As assistant cabin manager I was trained to be able to fulfil the duties of the cabin manager in the event of incapacitation onboard and away from base.