Serve as a self-directed Business Development Manager and the sole employee at a flexible, coworking facility offering 56 flexible, fully-furnished office spaces, a coworking floor/shared workspace, and multiple conference rooms. Oversee direct sales lifecycle and lead generation, IT support, and facilities management for the floor. Market/sell packages for coworking space memberships. Key Achievements:• Business Development: Successfully grew the facility from 1 office occupancy to 85% full in less than 18 months; developed the business from a new start-up to a fully-operational, revenue-generating franchise.• Lead Conversion: Recognized as a trusted advisor to ~120 coworking space/flexible office members; maximized conversion rates by nurturing lead flow from HubSpot and the company website, providing immediate responses (<15 minutes) of initial contact to make customers feel important, assessing customer needs, and providing tours to market Office Evolution’s value.• Relationship Building: Cultivated relationships with small business customers, external partners, and the franchise owner.• Facilities Management: Liaised with the Building Property Manager on issues impacting Office Evolution’s 2nd floor tenancy.• Technology/SaaS Integration: Leveraged SaaS platforms, including Zendesk and Yardi Kube to streamline operations.

Acted as the primary point of contact for clients and executives. Marketed turnkey recycling and waste management solutions to complex commercial real estate properties ( primarily shopping malls of various sizes). Managed P&Ls for 100+ shopping centers.Key Achievements:• Account Management: Managed a portfolio of comprising of approximately 1/3 of the company’s total book of business, and managed the largest account attributing to nearly 50% of total revenue; oversaw account plans, contract renewals, and provided client education.• Marketing Research: Led CRM research and mapped data from the internal ERP SaaS to API for SaaS/Salesforce.• Sales & Marketing: Nurtured pre-generated leads and maintained strong momentum behind client requests to generate additional business; prepared financial projections.• Service Delivery: Ensured a positive client experience through periodic recaps, delivery, and explanation of performance reporting, resolving escalated client concerns, and advocating internally for client needs.

Managed a portfolio of ~150 strategic accounts offering SaaS product and service solutions. Drove ROI to small/medium businesses and assisted clients to recognize Angie’s List advertising value. Partnered with customers to configure advertising solutions. Key Achievements:• Account Management: Provided world-class account management, product adoption, billing, contracts, e-Commerce, and customer service; built relationships with service providers helping to navigate the business growth model.• Customer Success: Provided a ‘white glove’ touch to all customers bimonthly, created a training plan for business development/advertising product purchases, delivered leads for clients to close more relationships, and used Salesforce CRM.• Awards: Earned recognition for Top Client Outreach and Top Client Call Volume; ended at 122% to goal.

Oversaw P&L, forecasted revenue and labor, productivity, and moved metrics for forecasting, productivity, claims, customer service, and turnover. Served as Opening Site Manager for the Healthcare service line.Key Achievements:• Account Management: Oversaw multiple lines of service to account both within the hospital and drive; Initial healthcare manage in market. Managed Franciscan St. Francis Health, the first hospital onboarded and the first hospital client to provide in-house hospital transportation services and valet services in the market.• Revenue Generation: Exceeded the FY 2015 budget by growing service lines and improving financial performance/profitability.

Managed delivery of guest valet services, training associates, directing workflow, performance management, financial management, and reporting and resolving customer complaints. Managed accounts for a 4-star hotel. Served on the District Task Force Team. Managed $1.2M operations and a team of 30 direct reports. Served as a Shift Supervisor and led staff meetings.Key Achievements:• Process Improvement: Worked with the company CEO to change the Guest Service Coordinator role to Guest Service Captain to increase value of employees and align the title with the market and abilities. Impact: 13K employees and 600 managers.• Team Building: Served as the Market Job Audition (Recruiting) and Encore Training (Training Leader); recruited staff and instituted strong on-the-job training for new hires and achieved one of the market’s lowest turnover rates in the market.• Service Delivery: Served as a Market Service Champion providing strategies and best practices to other district champions.• Awards: Achieved the 2014 Indianapolis Market Service Champion Cup for achieving a year-end Mystery Shop score of 92%.

Oversaw valet attendants, bell services, and valet staff at a 475-room, 4-star hotel. Directed traffic and people. Trained and mentored staff on venue features and service safety. Performed garage audits for correct parking and security.Key Achievements:• Service Delivery: Orchestrated superior guest service to meet and exceed the site’s service standards

Provided redcoat hotel property management support for a 100,000+ sq. ft. event space at AAA 4-Diamond approved hotel. Collaborated with VIP clients for major conferences and events for one of JW Marriott’s largest convention properties. Collaborated with cross-functional departments, including Event Services, Event Management, and Banquets.Key Achievements:• Event Support: Supported major events/city-wides acting as on-site right hand to the client event manager; attended consultations with the JW team, assessed client needs, reviewed event orders and acted as the final ‘eye’ inspecting layouts and services.• Client Services: Assumed ownership of event space ensuring a positive guest experience based on brand service standards.• Awards: 16X Best of the Best Gold Coin Winner in 1 year; nominated for Monthly Best of the Best Awards.

Managed a freight consolidation program from Europe to North America. Resolved freight issues, tracked minimum 5 weeks of shipments, conducted upstream marketing research on prospect base, and executed marketing strategies.Key Achievements:• Designed a Marketing Communications (MARCOMM) Plan comprised of Exact Target Direct Mail Campaigns, MBE Marketing directives, Calendar of Events, Conferences, Trade Shows, Inside Sales Development, Social Media Plans, Print Material Development, Salesforce.com Implementation, Content Creation (PR/Media Placement), Google Analytics Plan, Sales Proposal Design, Collateral Creation, Lead Generation Database Development• Promoted to Operations Role; managed import shipments of break-bulk automotive components by Transatlantic (Europe to US) and into Mexican maquiladoras.

Performed inside sales through B2B outreach to promote services, qualifying businesses. Marketed and sold the company's service offerings to prospective clients. Leveraged active listening to assess the needs of clients and facilitate buying processes.Key Achievements:• Won sales contests (Highest Call Volume, Longest Call Durations, Most Secured Appointments). • Increased sales and business development by securing appointments for outside sales companies, researching prospects using Internet sources and company's proprietary software.• Collaborated with Marketing team to develop and execute marketing campaigns• Researched and developed new verticals.• Strategize with outside sales team

Executed end-to-end event coordination, including trade shows, participatory events, special events, and self-produced events (learning seminars and webinars).Key Achievements:• Managed event planning lifecycle, including review and selection, logistics, staffing, execution and follow up/ROI; sourced and managed multiple events in multiple states simultaneously.• Authored, managed and reconciled annual departmental budget.• Designed work on web advertising; print pieces; promotional flyers using Adobe suite of products and ExactTarget.• Managed lead database including follow-up and resolution records.• Served as a Member of CRM review team investigating SalesForce.com and Microsoft CRM. • Partnered with senior staff providing support to the Vice President.• Executed day-to-day functions in a nondisclosure agreements environment.• Guided campaigns from beginning to end tracking direct ROI where possible.• Managed association memberships including research, securing benefits and negotiating for additional benefits.• Marketing member of federal/GSA sales team; shepherded through for employer a GSA Schedule contract; member of team since inception in 2009; began work on DOD EMALL.• Implemented client satisfaction survey, social media, and secured Cannon IV speaking engagements.• Managed an intern/assistant and marketing collateral.• Authored a client application story and newsletters.

Served as a Sales Consultant and top performer on the sales team.Key Achievement:• Achieved 154% of quota.• Received Quarterly Bonus Award.• Achieved Team Over Achievement 2004; 111%.• Involved in monthly phone blitz.

Served as liaison between non-profits and HPS for philanthropic activities. Managed $21m internal lease portfolio. Provided recommendations for and maintained profit-driven lease programs.Key Achievements:• Recognized as the primary point of contact for 3,000+ lease clients.• Partnered with lease companies and clients resolving client issues and problems.• Created and maintained internal newsletter and press releases.• Drove internal and highly proprietary financial information.• Coordinated scheduling among sales representatives concerning HPS sales floor.• Maintained website using basic HTML.• Executed media buys.• Worked with local sports teams managing season tickets and advertising and/or signage at sports venues.• Worked with manufacturing partners to gain co-op advertising dollars to broaden the impact of company's marketing budget.• Trained all new staff, including management, concerning lease principals and document workflow• Worked with staff and clients to track down missed or misplaced payments.• Served as a speaker for corporate public relations.

• Cultivated relationships and customer loyalty in a highly competitive market.• Led sales team in new billing engagements on two occasions.• Achieved Minolta Aim High Club Award.• Met Minolta "Gold Certified" Qualifications.

• Part of team to develop and implement successful catering service.• Developed and executed a popular "Survivor" partnership promotion with a local radio station.• Consistently increased revenue while part of management team.• Trained new staff members.