QA Lead and Automation Engineer for several clients. Create and Manage Automation Scripts using Selenium IDE and JMeter. Manage 1 onsite and 4 offsite QA Manual and Automation Engineers. Delegate stories and tasks to QA Team. Utilize KANBAN agile framework and participate in Triage Grooming, Backlog Refinement, Daily Standups and Monthly Retro Meetings. Use TestRail for Test Case creation and Trello for stories and bugs.

Manage 3 onsite and 6 offsite QA Automation Engineers to create a mobile application for a billion dollar company. Delegate tasks and stories to the team. Champion Agile Frameworks with Sprint Planning, Grooming, Retrospectives, Scrum, and Bug Triage meetings. Use of JIRA to log epics, stories and defects. Created Automation Scripts using JMeter for RESTful API. Manual testing of API through Postman. Through automating during the initial phases of the project we were able to maintain 99+% automation coverage throughout the project. Using performance and load testing we were able to identify key bottlenecks in the infrastructure and were able to reduce load response times by 75%. I am also responsible for code reviewing all the commits for the automation scripts through SourceTree into Bitbucket. As a release manager, I am responsible for pushing out builds across several environments using Jenkins. I also compile Release Notes for each build. We verify all regression suites pass between environments to maintain high levels of quality.

Evaluation of End-to End System for Quality Improvements. Streamlined JIRA boards for relevant information and reporting. Interviewed several telephony automation companies to increase testing coverage from 5% to 100%, and reduce testing time from 75 hours down to 5. Used test cases in Silk Central. Created KANBAN boards in JIRA. Provided estimates, cost benefit analysis and roadmap for web automation. Created a QA Business Proposal to improve quality as a consultant. Rotated to 4 teams to evaluate and increase productivity through adherence to Agile practices. Instituted grooming sessions, retrospectives, comprehensive sprint planning, broke down stories to more appropriate and achievable sizes, measured velocity for sprints and instituted practices to close all stories in a sprint with no rollover. Mobile testing using xCode, Appium and Android Studio. Mentored a high functioning autistic employee in QA from the National Foundation for Autism Research.

Black box testing for web based portal. Created accurate and measurable test plans and test cases using JIRA (Zephyr plugin), QTest & Confluence. Implemented strategies to streamline API testing and increased performance. Provided accurate estimations for testing features and special projects. Performed regression and sanity tests after Patching and Feature releases. Used Oracle SQL for various Select statements. Multi Browser testing for compatibility (IE, Firefox, Chrome) and their various versions. Provided status reports to head QA manager. Used JIRA to log hours on testing tasks. Provided testing on several Proof of Concepts (QA Symphony and different mapping providers). Interviewed several candidates for additional QA positions. Strict adherence to Agile Development Framework: daily scrums, Kanban boards, 2 week sprints, Sprint planning, Retrospectives and continuous adaptability and improvements. Provide testing on Proof of Concept task to improve Test Case Management. Also, interviewed several candidates for additional QA positions.

Creating and using scripts for automation testing utilizing API REST calls. Creating accurate and measurable test plans and test cases to import into the proprietary test software. Provide accurate estimates for test creation and execution. Oversaw monthly release deployments and maintained test set list for all automated test cases in each release.

Black box testing for web based email portal (PHP). Creating accurate and measurable test plans and test cases using HP Quality Center. Responsible for overseeing and managing 9 offsite QA team members. Spearhead special projects for QA Manager. Provide accurate estimations for testing features and special projects. Provide after hours support for offsite QA team. Perform regression and sanity tests after Hot Deploy, Feature and Maintenance releases. Managing Feature and Maintenance releases. Multi Browser testing for compatibility (IE, Firefox, Chrome, Safari) and their various versions. Use SRMS for environmental promotions. Light work developing Automation scripts using Selenium IDE. Assisting in developing Automation Scripts for Quality Center. Provide status reports to head QA Director. Use Project Tracker to log hours on testing tasks.

Black box testing for web based supply chain portal websites. Creating test plans, test cases, and regression scripts. Responsible for documentation for a dozen websites for full regression testing. Weekly module testing for application development. Utilized a Scrum meeting model for monthly sprints. Light work developing automation scripts using TestComplete. Documented issues and bugs using Sharepoint for issues and CaseMan for cases. Sprint cases were tracked via ScrumWorks. www.maintenancenet.com

Quality Assurance game testing for PS3 console games. Stress and Ad Hoc testing on systems for different builds in order to find bugs and errors.

Diagnosing, flashing and provisioning various phone handsets that contain Qualcomm chipsets utilizing BREW. Special projects installing proprietary software for experimental handheld 3G devices to be shown at various tradeshows. Worked on several applications and devices associated with Qualcomm (Motorola, Samsung, LG, Nokia, etc). Blackbox and whitebox testing in Unix for website, database and handheld devices for Brew Brand Extends. Logged issues into Salesforce (CRM tool) for ticketing (root cause analysis). Also used Salesforce for creating test cases and following test plans (which managers were able to extrapolate reports from). Interacted with Dev team to resolve issues. On occasion used JTAG for resetting parameters. Featured websites include MLB http://mshop.mlb.com/mlb/index.jsp and UMG http://getmusic.com

Web Support for the brokerage firm TD Ameritrade. Utilizing back end software known as ADP and the administration software Veo. Additionally, there is extra support for 3rd party portfolio management software – Centerpiece, DbCams, Advent…etc. These calls typically assist financial advisors and clients with trading stocks and funds online as well as assisting with their online access.

Technical Support for the Navy / Marine Corps Intranet network and acting as a liaison between the Navy and EDS. Coordinated legacy reduction efforts with outdated computers and surveyed several commands for asset validation.

Technical Support Representative for Gateway Computers handling calls in regards to: networking, virus control, spyware, printers, general configurations, installing Operating Systems, Windows error codes, security management etc.