Customer Service Representative
Burlington Ontario
Responsible to customer service manager for providing customers with product information, technical support, price and availability on all valve, drainage, piping, water quality and conditioning products via phone and email. Provided superior service to a wide range of customers related to the mechanical trades from home owners to plumbers, wholesalers, manufacturers, engineers, and sales agents. Broad range of knowledge in mechanical trade specifications, product cross-referencing, and… Show more Responsible to customer service manager for providing customers with product information, technical support, price and availability on all valve, drainage, piping, water quality and conditioning products via phone and email. Provided superior service to a wide range of customers related to the mechanical trades from home owners to plumbers, wholesalers, manufacturers, engineers, and sales agents. Broad range of knowledge in mechanical trade specifications, product cross-referencing, and interpretation of installation and maintenance manuals. Developed an understanding of product flow from source to end user, with focus on understanding the supply chain as it relates to commercial and wholesale sales in a distribution environment. Show less