Scott Dutton Email & Phone Number

Edinburgh, GB

Scotland, United Kingdom

Responsible for end to end delivery of our MSSP Partner launch covering Go to Market, Service and Technical on boarding for focused partners. Acting as a voice and advocate for our partners when interfacing with internal teams on their behalf with the overall goal of driving partner success with our product(s). Also responsible for handling day to day.

Edinburgh, United Kingdom

Delivery of large scale transitions and security transformation projects for Global Professional Services. Migration of Large Enterprise Customers from SIEM to XDR and on boarding of L2 - L3 Security Services which usually included the management of multiple workstreams concurrently in the most complex of customer environments.

Edinburgh, United Kingdom

Part of Service Delivery Team for Global Consulting Operations under Security Risk and Consulting Practice. I managed project set up through to project closure, tracked and analysed time being booked to projects, initiated and managed customer billing and handled routine weekly, monthly and ad-hoc project reporting, project pipeline reporting and revenue.

Edinburgh, United Kingdom

Senior Advisor within Contracts & Consolidated billing team focusing on process improvement, monthly consolidated billing exception reporting, ongoing contract maintenance, 1st stage approval for contract documents to be issued. Duties also included coaching and developing colleagues and acting as a first point of contact for any queries relating the.

Edinburgh, United Kingdom

Property Administrator responsible for handling inbound contact from existing Factoring customers at new residential developments. Handled contractor invoicing and customer billing. Supported office based Property Managers by obtaining quotations for work and resolving customer billing queries.

Edinburgh, United Kingdom

A Temporary 3 month position within State Street working in their new office in Edinburgh providing back office administrative support to their Fund Management team. Valuable experience again within one of the world leaders in Investment Banking.

Edinburgh, United Kingdom

Handling inbound calls from existing customers concerning the value of their investments with BNY Mellon. A Temporary 3 month contract where i gained valuable experience in working for one of the biggest banks in the Investment Banking sector.

Edinburgh, United Kingdom

Employed in a customer facing role to handle inbound calls from existing customers and Independent Financial Advisor regarding pension and investment values. I initially started out as a general customer services adviser for life assurance enquiries however developed my skill set and moved to the Pension & Investment side of the business

Edinburgh, United Kingdom

Initially to field calls from customer experiencing issues with online billing portal, however moved to develop understanding of other departments by working in pre-payment debt where I handled queries from the businesses most vulnerable customers. An element of up-selling was involved whilst recovering debt and setting up payment plans.