Scott Richardson Email & Phone Number

Utah, United States

Focusing on integrating engineering systems using hardware abstraction layers for creating maintainable and automated test systems.

Austin, Texas, United States

Led multiple Agile squads in R&D as the product lead, overseeing software licensing, and delivery and deployment of NI software.Key Achievements:• Developed comprehensive short- and long-term roadmaps for squads through in-depth analysis of industry trends, product insights, and consultation with customers. Collaborated seamlessly with R&D and IT teams to ensure alignment with organizational goals.• Overhauled feature and bug backlogs, and worked closely with remote software developer and UX teams to prioritize squad tasks and endorse effective solutions for implementation.• Collaborated with R&D and IT teams to craft user workflow blueprints, enhancing licensing user experiences based on valuable customer feedback.• Actively engaged with customers to gather feedback, requirements, and provide technical support, fostering strong client relationships.• Delivered impactful technical presentations at customer conferences, effectively showcasing the value and capabilities of the products.

Austin, Texas, United States

Oversaw the holistic management of people, projects, and product direction across various products and their respective developer teams.Notable Achievements:• Spearheaded the expansion of TestStand capabilities, maturity, and revenue, transforming it into a key solution for Test & Measurement customers.• Oversaw the design and release of a versatile application for customers constructing complex package deployments for NI-based custom software, including TestStand.• Guided the migration of telemetry technology and backend pipeline from dedicated systems to cloud-based services, enhancing scalability and efficiency.• Managed and provided technical leadership for an advanced product support team, responsible for a wide range of Test & Measurement products. Facilitated the transition of ownership to a formal support organization, ensuring a smooth handover.Key Responsibilities:• Conducted research on customer and business requirements, defining critical workflows, and actively participated in shaping and grooming technical roadmaps.• Organized, hired, and supervised multiple teams across all development stages, ensuring seamless project execution.• Directed project schedules, coordinated feature development, managed product documentation, and streamlined release processes for optimal efficiency.• Effectively triaged customer escalations from system and field engineering, sales, and other product teams across a diverse product portfolio.• Played a pivotal role in training new managers, enabling a smooth transition and ownership transfer of squads as they moved into new roles.

Austin, Texas, United States

Lead of TestStand software development within R&D responsible for initial releases and transforming it into a key player in the Test & Measurement industry, including responsibility for both project and release management.Key Achievements:• Directed the development of numerous features, significantly contributing to product maturity and widespread adoption.• Spearheaded the design and implementation of several user-facing features, including database integration, dynamic import of test parameters, hardware integration switching, and graph incorporation in reports. Also, played a pivotal role in introducing features like requirement management support and intellectual property protection.• Designed, developed, and successfully released the NI Requirements Gateway product, leveraging third-party tools, and integrating plugins for TestStand, LabVIEW, and LabWindows/CVI-based code. Led efforts to enhance the quality of the third-party product, its features, and plugins, including comprehensive documentation, to align with the required maturity by NI.• Took charge of recruiting new and experienced talent for the TestStand team, ensuring a skilled and dynamic workforce to support ongoing and future projects.

Austin, Texas, United States

Lead support interface in R&D for multiple software products, including LabWindows/CVI and TestStand.Accomplishments included:• Fielded, prioritized and resolved support requests, collaborating with R&D, developer teams, and sales/engineering.• Oversaw enhancements and support for two CVI development toolkits that interfaced with SQL databases and performed PID control.• Implemented advanced features in CVI's toolkit for test execution, fostering cross-integration with LabVIEW.• Worked closely with senior engineers to contribute to essential product workflows and release procedures during the initial and early launches of TestStand.

Austin, Texas, United States

Provided customer support and for multiple software and hardware products, that included LabVIEW, LabWindows for DOS, VXI, and GPIB. Accomplishments included:• Fielded customer support requests and collaborated with team to handle challenging and prioritized escalations.• Developed training content for new engineers hired, and established dedicated time for continuous learning.• Worked with IT to improve visibility of size and load balancing of phone queues.• Supervised engineers on team while continuing to perform customer support responsibilities.

Poughkeepsie, New York, United States

Responsible for verification of large mainframe power-on and recovery workflows and software to discover hardware design flaws and software routine bugs prior to first power on of new hardware from manufacturing.Accomplishments included:• Improved models to emulate the external power-on and recovery hardware and interface to simulation models.• Improved automated test procedures to simulate full power-on sequence for model of mainframe hardware.• Characterize and debug power-on and recovery failures with hardware and software design engineering.• Designed new test modeling methods to identify hardware state with non-determinant values after hardware reset and recovery workflows.• Assisted debugging of issues with large dedicated simulation hardware infrastructure to ensure optimal use.• Assisted with project management and presentations to stakeholders. • Technically supervised multiple test technicians assisting with simulation testing.