Scott E. Email & Phone Number

Phoenix, Arizona, Us

At Intangles, my primary responsibilities were multi-faceted which included pre-sale account management, field installations for pilot devices, training key stake-holders, and internal/external technical support.My accomplishments in this role: Successfully converting the companies first 3 customers; coordinating and deploying a 500 vehicle fleet with 3 technicians in less than 1 month; trained numerous Directors on product & platform usability; & deployed the WorkRamp LMS for operational use company-wide. AI Startup

San Francisco, California, Us

At Quince, I led efforts to retain customers and grow the team by mentoring staff, resolving customer issues to ensure repeat business, and training both team members and management on updated processes.My accomplishments in this role: Processed upwards of 50 tickets per day while simultaneously processing internal escalations via Slack which resulted in an average of 500 resolutions per day. • Experience with Gorgias, Shopify, YotPo, Stamped.io

San Francisco, California, Us

At Samsara, I led the Customer Support team by providing mentorship, training, and serving as a Subject Matter Expert in billing and technical support. Managing a team of up to 18 agents, I assisted with new-hire training, process development, DSAT reviews, and stakeholder projects while resolving escalations and customer complaints. My responsibilities also included supporting urgent escalations for other teams, such as Technical Support, Finance, Sales, Renewals, and Legal. I managed a B2B and enterprise-level customer base, maintained a 4.63/5.0 annual customer rating, and resolved up to 25 tickets and 50 team escalations daily.This role provided experience with tools like Zendesk, Salesforce, Netsuite, Confluence, and Slack, as well as Mac OS and Google Workspace.• Startup Level Company*

San Francisco, California, Us

At Samsara, I was responsible for troubleshooting hardware and software failures while guiding customers through proper steps and procedures for operating the Samsara platform. My customer base primarily consisted of B2B clients.In this role, I troubleshot telematics devices, including ELDs (Electronic Logging Devices), hard-wire GPS solutions, plug-and-play GPS solutions, dashcams, and asset tracking solutions. I maintained a 4.90/5.0 bi-annual customer review rating, handled up to 30 phone calls and 20 emails daily, and developed expertise with tools such as Zendesk, Mac OS, Confluence, Netskope, Salesforce, and Netsuite.*Startup Level Company*

Lubbock, Texas, Us

With USA Supplied, I am responsible for ensuring full functionality of our e-commerce system with its perspective integrations into our additional sales channels; system deployment; creating, maintaining, and deploying marketing strategy; assisting customers with inquiries or issues; and identifying area’s for potential growth in the company.USA Supplied is an online store that specializes in products manufactured/made in America.

Scottsdale, Az, Us

At GPS Insight, I am responsible for assisting regional installers with device activation and verification, as well as troubleshooting activation issues or device failures with customer devices via phone and email channels.This position has provided me with experience with Netsuite and Nextiva. In this position, I troubleshot Telematics devices including but not limited to, ELD's (Electric Logging Devices), Hard-Wire GPS Solutions, Plug & Play GPS Solutions, Dashcam's, & Asset Tracking Solutions. *Startup Level Company*

Virginia Beach, Virginia, Us

In this position I am responsible for troubleshooting customer issues through Phone, Email, and Live Chat. This position is a high volume, fast paced call center which has been a remote work opportunity through the entirety of employment. This position has provided me with experience utilizing Solar Putty (SSH/CLI) and Zendesk

Bloomington, Minnesota, Us

Upholding excellent customer support by responding to Emails, Live Chats, Phone Calls, and App Store’s in a quick and timely manner while ensuring customer satisfaction. Providing internal and external support. Ensuring team reports are created for performance reviews with company Directors. Keeping track of stock/inventory management. Shipping orders & processing returns. Policy creation and platform deployment (CSM, Phone, company laptops)One of my proudest accomplishments with Zubie was when we had acquired a 1,500+ ticket backlog that I single handedly resolved and stabilized the backlog at less than 30 tickets within a week while simultaneously handling phone and live chat support. This position provided me experience with Jira, Jenkins, Stripe, Ship Station, Zendesk, Intercom, Zoom, and Vonage Systems. *Startup Level Company*

From February 2015 to February 2018, I worked with friends at their automotive shops to learn basic Automotive Mechanics, as well as full vehicle rebuilding

The responsibilities of this job included but were not limited to:Providing information about product the store sells,Activating cellphones,Providing G.R.E.A.T. Customer Service to all customers that enter the establishment,Operating the cash lane (POS), Opening and closing storeScheduling & ForecastingCash Drops