Scott Eckensberger Email & Phone Number

Plano, Texas, United States

Carrollton, Tx

* Managed a Team of Project Managers that were responsible for New Branch Onboardings and Relocations.* Created and implemented a process for OffBoardings, when a branch leaves Fairway.* Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.* Created a HyperCare process to assist New Branches with top notch IT Support the their first 60 days of joining Fairway. They would be able to bypass the Helpdesk and get a Level 2 IT Support assistance with one call.* Developed project plans covering goals, resources required and schedules.* Worked closely with National Network Cabling, National Copier, National Internet and National Furniture Vendors to assure timely results and installations* Responsible for maintaining daily coverage for the IT Facilities Email Inbox. Made sure that the SLA of 15 min response was met.* Assigned work and monitored performance of project personnel.* Ran weekly calls with several IT departments regarding all the current OnBoarding Projects.* Ran weekly reports and kept track of teams ongoing projects to make sure all timelines and SLA's are met.

* Manages all facets of new branch Onboardings and existing facility implementations and relocations on a nation wide footprint.* Work with 3rd Party vendors while handling and facilitating the following services for the branch setup such as ( Space Planning, Utilities Setups, Network Cabling, Internet Installations, PC Equipment Orders, Copier Orders, Furniture Orders & Movers along with Signage Installations)* Created project plans with established time lines and managed workflow throughout the branch Turn Up process.* Service as a single point of contact for all the branch location needs such as IT Service and Support.* Assist the over 750 Fairway Branches nationwide with any IT Facilities needs or relocations.* Worked lockstep with each Branch Manager while assisting them with all their branch's and service needs during their branch setup.* Worked with internal teams to facilitate Network Hardware deliveries and Installation.* Able to balance several Onboarding & Offboarding Projects at any given time while meeting deadline dates set by the branch.

* Responsible for the Onboarding process (IT Facilities) for any new branches that joined Supreme Lending.* Responsible for the Branches Lease review and negotiated the Lease terms.* Had to make sure the Branch stayed fiscally responsible and stayed true to their budget for their space, equipment and furniture needs.* Responsible for setting up each Branch Office with the following (Lease Space, Cabling, Internet, Copiers, Printers, Phones, Phone Numbers, PC Equipment, Furniture and Signage).* Assisted with Space Design and Remodeling at the Addison Headquarters.* Responsible for all the Copier Maintenance for the Addison Headquarters. * Handled Building facilities and maintenance as well as the Gas powered backup generator for the Addison Headquarters.* Responsible for the IT Inventory and Procurement. Maintained a certain amount of ( Laptops, Monitors, Printers, Copiers, Phones and Network Hardware.* Developed project plans covering goals, resources required and Schedules.* Monitored milestones and deliverables to stay ahead for schedules and productivity spot potential roadblocks.

Richardson, Texas

Lead cross-functional team of contract administration, procurement, warehouse, field technicians and installers to successfully manage up to 60 projects simultaneously ranging from $10K to $500K.•Effective communication with inter- and intra company clients. Interfaced with domestic and international customers as well as vendors on a daily basis. Ensured adherence to timelines and service level agreements while upholding company directives while complying with customer requirements•Monitor project costs by evaluating inventory turns and increasing familiarty with international shipping procedures, particularly exports from China and Norway to facilitate on-time deliveries

Richardson, Texas

Managed 16 helpdesk agents while improving our Customer Service Levels to meet company goals and objectives. Created procedures to assist helpdesk agents to be more proficient for first call resolutions and call log documentation.•Directed training for new hires on Helpdesk policies and procedures and software•Report and Manage Key Initiatives for the company (PSA) Phone Support Agreements and Helpdesk statistics to senior leadership•Collaborated with the (AMS) After Market Sales Online Website testing and rollout. Assisted in the promotion of Phone Support Agreements with system upgrades and other After Market Sales specials•Analyzed issues for prompt resolution

Richardson, Texas

Troubleshooting and supporting Software, Hardware and operational equipment for North America & Canadian clients. •Placed orders for customers needing additional software and hardware as well as processing Return Merchandise Authorizations•Trained and setup 2800 systems for North America & Canadian clients•Managed fulfillment process for Software and Hardware orders

Dallas/Fort Worth Area

Part of a team that researches, designs, implements and maintains various systems to improve infrastructure and projects that are governed by business goals. •Provided support on software and hardware for multiple corporate departments•Logged, tracked and reported trouble tickets and escalated complex tribulations to proper groups to assure timely resolutions.•Created installation and support documentation for various applications.•Assisted with a Novell to Microsoft Server 2003 / Active Directory project. Included managing the data migration, printer configuration and changing lone standing business processes to work with the new systems•Managed hardware and software upgrades on the corporate network environment

Dallas/Fort Worth Area

•Responsibilities include troubleshooting, Maintenance & installation of LAN/WAN networks software, hardware for the corporate headquarters of 60 branch offices•Completed a successful conversion of 1.000 users to Windows NT. This involved configuring 1,000 workstations and 60 fileservers in a 6-month period.

Dallas/Fort Worth Area

•Responsibilities for the coordination of a PC Laptop rollout project. This included the configuration of the laptops and data migration from the network. •Managed on-boarding new users to the network, created ID’s while setting up access rights and network printer access

Plano, Texas

•Managed on-boarding of new users to the network.•Frontline support for network applications.•Assisted in departmental relocation to new headquarters, including cablings, fileserver configuration and software upgrade for users