Scott Edden Email & Phone Number

Bellevue, Wa, Us

Issaquah, Washington, United States

Working on the Yammer Engineering systems team, I manage around 60 internal deployment lab environment hosted in Kubernetes in Azure. I automated the provisioning process through bash script and Azure DevOps pipelines. Use Terraform to manage the multiple Kubernetes clusters and implemented Prometheus, jaeger,, kiali and grafana on the clusters to facilitate monitoring.Contribute to internal golang tools and yaml templates for managing Yammers build and deploy pipelines in Azure DevOps.

Bellevue, Wa, Usa

London, United Kingdom

DevOps team lead within the Internal Services Engineering team. Responsible for managing and contributing to internal ruby on rails application development projects and infrastructure support.• Transitioned applications from Yammer’s oauth2 authentication to Azure Graph to enable authentication by use of Active Directory accounts and access management through AD security groups• Instrumental in transforming our team from an IT support team to the Internal Services Engineering team where we managed high impacting production services and internally developed tools• Project lead in migration of 4500 Linux hosts in Yammer’s pre-production and production data centres from OpenLDAP to Microsoft Active Directory binding for authentication• Project lead in improving security around SSH authentication to servers in production data centres through use of certificates and timed access• Project lead in ongoing migration of services from legacy datacentre to Azure• Implemented Multi-Factor Authentication Server to enable two factor authentication for internal tools and services including OpenVPN• Upgraded Yammer’s Github Enterprise instance from a single node configuration to a High Availability configuration• Implemented live replication on the Internal Services Engineering MySQL database servers• Implemented multiple VMWare ESXi servers within the production data centres to host windows based services• Mentored junior staff members, providing technical expertise and assistance with team projects• Worked closely with the Production Engineering, Infrastructure and Security teams to remediate on-call issues and continually improve services and tools

London, United Kingdom

Yammer enables users to communicate, collaborate, and share more easily and efficiently than ever before. Yammer reduces the need for meetings, increases communication across silos, surfaces pockets of expertise and connects remote workers. Reporting directly to the Global IT Director, I supported Yammer staff members through systems and infrastructure integration following the acquisition by Microsoft. The acquisition led to a number of changes as Yammer was running 100% Apple Mac estate. • Implemented Casper JSS in a multi-node configuration in Yammer’s data centre and later migrated to Azure with distribution servers in San Francisco and London• Implemented a Yammer specific Active Directory Domain with DCs in London and San Francisco to manage our new video conferencing solution• Built London Terminal server to enable our Mac users to access Windows only internal resources• Created customised Win 8 VM images for staff that complied with Microsoft IT policies to enable them to connect to internal resources from their Macs• Support of Apple, Windows and Linux servers, Apple Macs, Windows PCs, tablets, iOS devices, Android devices, printers, audio visual equipment, desktop phones and networking infrastructure• Worked with Microsoft and Skype IT teams to provide a solution for user data migration in order to support Microsoft through their largest European PC refresh to date• Managed KVM server and maintained virtual machines ensuring they were patched regularly

Peterborough, United Kingdom

Provided a high level of technical support to over 4500 users in a cross-platform environment while managing a small team of Service Desk analysts, monitoring performance and chairing bi-monthly reviews ensuring a high standard of customer service was achieved• Liaised with key business stake holders and senior managers as a key point of contact to effectively manage priority calls, escalations and technically challenging issues• Monitored SLAs and generated management report to ensure the Service Desk met stringent SLA targets, highlighting areas for improvement and implementing changes• Liaised with Incident management, problem management and change management on a daily basis to ensure an overall excellent customer service• Liaised with 3rd line support service managers to identify areas for improvement and knowledge transfer• Migrated Exchange shared mailboxes to Google Mail Enterprise• Project lead on site PC roll out upgrading PCs from Windows XP & Office 2003 to Windows 7 and Office 2010• Active Directory account administration and migration through Quest Migration Manager• User account management in Google Enterprise mail, Exchange and SAP• Software support including: Microsoft Windows XP – Windows 7, Office 2003 – 2010, Adobe Creative Suite, SAP, Gmail, Salesforce Chatter & CRM as well as a number of bespoke software packages• Mobile Device Support – iOS, Android, Blackberry and Windows OS• Supported companywide migration of 4,500 users from Windows XP & Office 2003 to Windows 7 & Office 2010 both remotely and onsite• Delivered training and technical assistance to the service desk analysts as the Apple Mac Subject Expert

Peterborough, United Kingdom

Provided technical support for small businesses across a wide range of hardware, software, servers and networks.• Project management, system design and implementation• Network design and installation• Remote support• Web design

Sevenoaks

Oak Hall is a travel company that offer a large number of tours throughout the world. I did my coach license through Oak Hall so that I could travel through work. I was then asked to take over the transport office and manage the logistics for our coach tours.Some of my responsibilities included:• Operations and logistics management• Administrative and IT technical support for staff• Managing a team of 9 coach drivers, organising staff workloads and responsibilities to meet challenging deadlines and targets• Development of cost effective strategies to improve efficiency and effectiveness of the department• Budget Management• Responsible for all vehicle maintenance to ensure vehicles were kept up to date with current UK and EU safety regulations and legal requirements.• Liaison with tour managers and company directors to overcome issues and create feasible, cost effective solutions.

Zimbabwe

• Provided a high level of technical support for small, medium and large businesses, supporting a wide range of hardware, software, servers and networks• Provided training and technical assistance for support engineers on highly technical issues

Zimbabwe

• Managed a team of IT support engineers providing technical support for small to medium sized businesses. Supported a wide range of hardware, software and servers• Designed, implemented and supported network infrastructures• Provided customers with concise technical reports, detailing proposed work in accordance with an agreed budget and time frame

Zimbabwe

Pangie computers is a service / support business offering a wide range of services based in Harare Zimbabwe.During my time in with Pangie, I was envolved in running some very large networks for Maersk Sealand and P&O Nedlloyds. I led a number of smaller network installations and hardware refreshes.Responsibilities included routine computer maintenance; hardware and software system upgrades; Implementing and testing CAT5 Networks; Identifying and resolving hardware, software and Network issues on Win95/98/ME/2000 and XP Platforms; server support including Microsoft AD, echange and Linux; Basic printer Servicing.

Btec Mechanical Engineering, Mechanical Engineering, Distinction

I was studying Mechanical engineering

Education record

Activities and Societies: Rugby, Volley Ball, Cricket, athletics, squash, swimming, golf