Suport Agent
I was hired for Peak Season and fulfilled all responsibilities given to me, which include:o POS software and hardware issueso Telecom and network issueso Incidents related to in-house applicationso Incidents related for Microsoft Office, Citrix and other applicationso iPod hardware and in house software issues• Maintain accurate user data including documentation of discussions, issues, user requests or other relevant information into Contact Center systems as required and managing/prioritizing workload• Use technology tools as directed and within established guidelines• Maintain confidentiality of the organization’s user data• Participate in individual and team training and meetings to ensure knowledge is up-to-date• Alert management of issues or concerns that require escalation for complete resolution or which may indicate a larger, underlying problem• Observant in reporting unusual circumstances or possible security concerns in the field to management• Ability to work independently, adhere to work schedule and manage regular duties with minimal supervisionRemote user administration (LANDESK)
