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Scott Ellem is listed as Memberships Services Coordinator at RSL Queensland, a with 259 employees, based in Brisbane, Queensland, Australia. AeroLeads shows a matched LinkedIn profile for Scott Ellem.
Scott Ellem previously worked as Client Services Advisor at Anglicare Southern Queensland and Concierge Services Officer at Anglicare Southern Queensland. Scott Ellem holds Certificate Iv, Education Support, J from Tafe Queensland.
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My professional attributes formed by working in many industries and sectors. I was part of Virgin Australia for twenty years and was privileged to develop my skills in many roles. I was initially in the contact centre then working at the airport dealing with customers face to face and later in the Virgin Lounge. My goals at Virgin were to develop excellent customer service skills that could be transferable to any jobs and I was fortunate to work with a wide variety of customers from all walk of life. In my last ten years at Virgin I was a reservation travel consultant helping our clients with their holiday plans and some administrative duties. After Covid, the next step in my professional career was to complete a Certificate IV in Education Support to work as a teacher's aide helping students with learning needs and disabilities. I have also worked for Anglicare as a Client Service Advisor finding my skills perfectly suited to help the aged and vulnerable communities access the services we offer. I have found great joy in being able to expand even more my attitude and skills in this sector. I am a strong communicator able to assess customers’ needs and work with policy and procedures to determine the best outcome in accordance with guidelines. I have demonstrated to be resilient and engaging, showing good judgment and empathy. I value honesty and strive to get it right the first time. I am focused on integrity and supporting others by sharing knowledge and build relationships. I am proficient in the use of various applications and able to learn new ones as required. I have adapted successfully to the flexibility required to work in hybrid environments and thrived in both situations, whilst maintaining a strong work ethic. I’m currently working for RSL QLD as a Memberships Services Coordinator. I help deliver the training of the Membership Management System to the Sub Branches and process members applications to be part of RSL QLD.
Listed skills include Coaching, Airline Reservations, Consulting, Sales, and 4 others.
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Australia
The Memberships Services Coordinator is an integral part of the Membership Services team, providing exceptional service to deliver a positive member experience for all RSL Queensland’s members and Sub Branches. The Membership Services Coordinator will manage all membership data maintenance, membership payment processing and delivery of training for the Member Management System (MMS).
Australia
Acting as the first point of contact for elderly and vulnerable clients of Anglicare. I liaise with medical centres, hospitals, and other stakeholders to set up in home support services for our clients over the phone. Strong attention to details effectively dealing with clients’ referrals and administration data entry while proficiently liaising with internal stakeholders and external government agencies.I successfully connect prospective clients with services such as Personal care, Domestic support, and many other in-home supports. I work in a fast-paced dynamic environment that comprises also taking inbound calls in a timely manner showing flexibility and resilience to ever changing business requirements. Passionate about providing exceptional customer service achieving beneficial outcomes for the clients and Anglicare.
Brisbane, Queensland, Australia
Administration support role for the Anglicare Concierge Team. Responding to customer enquiries about Home Care Packages via phone and email. Reviewing client details on My Age Care portal.Creating and updating HCP prospect accounts in Aqua (Concierge contact database) updating Procura, My Age Care (MAC) portal and outlook. Ordering and printing material for welcome packs.
Carrying out duties as directed by the Head of Learning Support and classroom teachers to assist students and staff.Assisting in the integration and management of students with learning and behavioural difficulties in the mainstream classroom.Supporting students to be peaceful, cooperative and respectful learners and facilitating a growth mindset. Establishing effective collaborative working relationships with classroom teachers and other school staff.
Brisbane, Queensland, Australia
Responding to phone and email enquiries, processing reservations, changes and cancellations for guests using reservation systems including Galileo, SABRE, Travel Booster and various other software applications.Troubleshooting and problem solving was a constant requirement to support issues that arose with guest travel arrangements.Sales skills, converting enquiries into actual bookings, actively participating in tourism workshops and educational events are the major components of my role.Ensure current destination, system knowledge and work collaboratively to support other Virgin Australia Holidays team members with their personal training and process improvements.
Brisbane, Queensland, Australia
Daily supervision of the lounge operations, attending to guests’ requests and the ability to deal with difficult situations and successfully resolve them.Responding to flight disruptions, knowledge and application of airline safety regulations, lounge membership customer care and merchandise sales.Mentoring and training of new staff in The Lounge.Guest check in and baggage tagging.
Brisbane, Queensland, Australia
Baggage and freight handling safely load and unload aircrafts.Baggage room duties, sorting baggage to the correct destinations.Safely operate and maintain ground services equipment and assisting with aircraft doors.Driving the tarmac tugs to aircrafts for loading and unloading.
Brisbane, Queensland, Australia
Assisting guests and services agents with travel reservations.Customer Service, answering guest enquiries and concerns directly.Flight reservations including changes, cancellations and complaints.Assisting guests with information regarding the airline, its products and destinations. Staff travels arrangements, group reservations.Mentoring and training of new staff, Ad hoc admin duties.
Brisbane, Queensland, Australia
Tourism & Hospitality (COTAH)Assisting large class of students with the Global Distribution System (GDS) training of Galileo.Assisted with the redesign of delivery material and learner guides together with review and marking of student assessments.Guided and supported students role playing travel agency scenarios and problem solving.Delivered classes during teacher absences and was required to report on student progress and classroom needs.As a tutor I commonly assisted students with learning difficulties, simplified the understanding of travel industry processes, provided examples of common travel agent interactions and workings of a GDS. • This included explanation of terminology, airline and airport codes, devising travel itineraries and supporting assignment completion.
Brisbane, Queensland, Australia
Sales and promotions of fine fragrancesManaging customer client filesStock ordering and display of merchandiseCash handling and gift wrapping
Brisbane, Queensland, Australia
Sales and fragrance promotionsStock display Reports on salesManaging customer client filesAttending fragrance launches
Brisbane, Queensland, Australia
Telemarketing and generating salesPersonal Assistant to the General ManagerMaking appointments and bookings for clientsGeneral administration dutiesLiaising with internal and external clientsMentoring and training of all phone staffOutsourcing new business and handling of queries
Brisbane, Queensland, Australia
Customer service Place special orders or call other stores to find desired items.Maintain knowledge of current sales and promotions. Watch for and recognise security risks and thefts Answer questions regarding the store and its merchandiseDemonstrate use or operation of merchandise.Clean shelves, counters and tables.
Other employees you can reach at rslqld.org. View company contacts for 259 employees →
Kirsten Phillips
Colleague at Rsl QueenslandBrisbane, Queensland, Australia
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Paul Azzopardi
Colleague at Rsl QueenslandBrisbane, Queensland, Australia
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Jacob Irvine
Colleague at Rsl QueenslandCurrimundi, Queensland, Australia
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Hana Colledge
Colleague at Rsl QueenslandBrisbane City, Queensland, Australia
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Benjamin Sawkins
Colleague at Rsl QueenslandGreater Brisbane Area, Australia
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Patrik Loren
Colleague at Rsl QueenslandBrisbane, Queensland, Australia
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GM
Glenda Markwell
Colleague at Rsl QueenslandGreater Brisbane Area, Australia
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RS
Rebecca Sawkins
Colleague at Rsl QueenslandBrisbane, Queensland, Australia
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JS
Jennifer Swan (Née Egan)
Colleague at Rsl QueenslandAustralia
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JP
John Purdon
Colleague at Rsl QueenslandGreater Brisbane Area, Australia
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Quick answers generated from the profile data available on this page.
Scott Ellem works for RSL Queensland.
Scott Ellem is listed as Memberships Services Coordinator at RSL Queensland.
Scott Ellem is based in Brisbane, Queensland, Australia while working with RSL Queensland.
Scott Ellem has worked for Rsl Queensland, Anglicare Southern Queensland, Queensland Department Of Education, Virgin Australia, and Tafe Queensland.
Scott Ellem's colleagues at RSL Queensland include Kirsten Phillips, Paul Azzopardi, Jacob Irvine, Hana Colledge, and Benjamin Sawkins.
You can use AeroLeads to view verified contact signals for Scott Ellem at RSL Queensland, including work email, phone, and LinkedIn data when available.
Scott Ellem holds Certificate Iv, Education Support, J from Tafe Queensland.
Scott Ellem is listed with skills including Coaching, Airline Reservations, Consulting, Sales, Tutoring, Customer Service, Teacher Aide, and Travel.
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