Emily Scott Email and Phone Number

-Manages comprehensive IT Service Management (ITSM) functions, including oversight of change, knowledge, and portfolio management.

-Ensures safe, smooth, and transparent changes to IT services.-Coordinates, communicates, and documents changes across OIT.

-Led daily operations in a base environment.-Managed performance metrics to ensure operational integrity and meet/exceed goals.-Cultivated a high-performance team through newsletters, daily recognition, and annual events-.

-Arbitrated interdepartmental delay coding disputes, ensuring coding process integrity through procedure writing, auditing, and training.-Created, maintained, and distributed comprehensive training materials and manuals for the coding process.

-Provided leadership in the Customer Operations Department through project management aimed at updating and streamlining practices.-Managed administrative functions, including maintaining the Customer Operations schedule and addressing staff feedback.

-Managed patient dictations and medical records, ensuring accuracy and confidentiality.-Processed disability applications, insurance authorizations, and prescription authorizations efficiently.-Addressed approximately 30 patient inquiries daily, facilitating communication between physicians and patients.-Oversaw medical and drug supply inventory, managing monthly orders totaling $30,000.-Assisted with billing, accounts collections, insurance payments, and reconciled daily cash transactions.-Coordinated speaking events for physicians and provided support in hosting these events.