Services internal and external customers by cost effectively, logging and tracking customer support requests and is responsible for desktop configurations and imaging, providing ongoing system updates and maintenance of these systems. Performs LAN/WAN network troubleshooting, and vendor coordination. Responsible for assisting the Information Technology group with maintaining Enterprise backups (e.g., OmniBack, Dataprotector) and numerous other third party applications (e.g., ACT, Oracle, BMC Service Desk Express, etc). Also provides first level phone support for all US locations, ensure that all phone support calls are logged, resolved, or are forwarded to the proper group for resolution, and provides IT purchasing services; tracks purchase requisitions and orders for all US locations from initial request through final delivery of products. Monitor the pricing and invoicing of merchandise to ensure proper payment and cost savings.

Install client side software for dental imaging productivity. Troubleshoot issues on client's servers or pc's that would prevent the installation of DEXIS software. Initiate conversion of data from clients old imaging software to Dexis. Troubleshoot DEXIS hardware/software that would prevent the client from being productive in day to day business.

Started in March as a customer service representative. Promoted within three months to supervisor escalation specialist. From that promotion, promoted again within three months to MIS reporting.

Promoted from Delivery Driver to Production Assistant within two years of employment with the company. Go to job locations and meet with contractors and/or job supervisors to discuss work to be done or work completed.Show company crews job sites and work to be completed onsiteWalk a completed job with contractor/job supervisor to verify work had been completed according to specification.Deal with any emergencies or problems on job sites.

Diagnose HVAC equipment problems and correct the problems in a timely manner.Remove faulty or old equipment and install new equipment.Start-up newly installed equipment and be sure it is operating properly.